Profile first
The appeal on the profile is the key.
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Your Facebook profile is suspended and it runs the business.
When the personal profile behind a Page, shop or ad account is suspended, and the business stops with it.
Appeal the personal profile from its suspension notice first; that is what unlocks everything else. A Page or ad account is managed through people, so if you are the only admin, the business is stuck until the profile is back. If another trusted person already has full control of the Page or Business Portfolio, they can keep things running. Email verification alone does not lift a suspension. Do not open a new profile to get around it. Meta makes the final decision.
Second admin
A trusted admin keeps the Page alive.
No workarounds
New profiles can make it worse.
What happens to the business
- Page: stays visible in most situations, but nobody can post or reply if you were the only admin.
- Ad account: ads may stop, and the profile may be marked as unable to advertise.
- Shop and Marketplace: listings tied to the profile may be paused.
- Messages: customer messages keep arriving but go unanswered.
Appealing as a business owner
Write from the point of view of a real person who runs a real business. Give your name, the business name, what it sells and how you use Facebook for it. If something unusual happened, such as a hack, a new phone or a spike in friend requests or messages, say so. Keep it short. If the notice asks for ID or a video selfie, use your real details.
Where to go
| Link | What it is for |
|---|---|
| Personal account suspended or disabled www.facebook.com/help/103873106370583 | Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in. |
| Hacked Facebook account www.facebook.com/hacked | For a takeover: password, email, phone or name changed, or posts and messages you did not send. |
| Find your account www.facebook.com/login/identify | Password reset by email, phone or username. Start here if you see no disabled or suspended message. |
| Business Support Home (Account Quality) business.facebook.com/accountquality | The one place that shows ad account, Page, pixel and Business Portfolio restrictions, with Request review where it is offered. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
While you wait
- If a colleague has full Page or Business Portfolio control, let them post a short notice and answer customers.
- Tell regular customers on WhatsApp, email or your website how to reach you.
- Do not create a new profile or Page to replace the old one.
- Once you are back, add a second trusted admin with two-factor turned on.
Before you open any link
- Screenshot the full notice, including the date and any reference number.
- Use the phone or computer you usually log in from, on your normal network, without a VPN.
- Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
- Do not make a new account while you wait.
- There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
For agencies and local businesses
- Agencies: client accounts banned or disabled
- Questions agencies ask
- Agency portfolio disabled, all client ad accounts down
- Restaurants, salons, clinics, real estate, gyms, ecommerce, contractors, law firms
Related
Facebook appeal links, profile disabled while managing Pages, Page restricted for a small business, Facebook unban help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will my business Page be deleted?
Not automatically. A Page with no admin who has full control can eventually be disabled, so a second admin matters.
I verified my email but the account is still suspended. Why?
Email verification confirms the login. The suspension is a separate decision that only the appeal can change.
Can I just create a new profile to run the Page?
No. Meta may treat that as getting around the suspension.
Can a business account appeal for me?
No. The personal profile has to appeal for itself.