Scope
What you will and will not do.
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What to put in your client terms about account recovery.
A few clear lines in your agreement prevent most arguments later. These are plain points to raise with your lawyer.
Client terms about account recovery should state what you do, that the platform decides the outcome, what the client must do, how information is handled and that a specialist partner may be used. This page lists plain points to discuss with your own lawyer. It is not legal advice.
No promised outcome
The platform decides.
Client duties
Be reachable, never share codes, complete checks.
Last updated: November 2026
Points to cover
- Scope: you will start the official recovery process and keep the client informed.
- Outcome: the platform decides, and no result or date is promised.
- Client duties: provide accurate information, complete identity checks themselves, never share passwords or codes with the agency.
- Third parties: you may use a specialist partner and share the information needed.
- Fees: what is charged for the work, and what happens if the account is not restored.
- Ownership: the account belongs to the client, and you act only with their go-ahead.
Sample wording to adapt
Not legal advice
If an account managed under this agreement is disabled, restricted or locked, the agency will begin the platform’s official recovery process on the client’s behalf and keep the client informed. The platform makes the final decision. The agency does not promise any result or timing. The agency may use specialist partners and share only the information needed. The client will complete any identity checks themselves.
Have a lawyer look at it
Laws on contracts differ by country, and so do rules on data. Use the sample as a conversation starter, and have your own lawyer adapt it. Nothing here is legal advice.
Data points
If you share client details with a partner, say so in your terms or privacy notice and share the minimum needed. See client confidentiality.
Related
For pricing, see how to price recovery. For the full routine, see the SOP template.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Do I need a recovery clause in client terms?
It helps. It makes clear what you do and do not promise before a lockout happens.
Is the sample wording legal advice?
No. It is a starting point for your own lawyer.
Do I have to say a partner is used?
Check what your local rules and contracts require.
What should the clause say about outcomes?
That the platform decides and no result or date is promised.
Does Unbanz provide legal templates?
No. Ask your own lawyer.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.