Business verification rejected the same documents again.

Re-uploading the same file rarely helps. Fix the mismatch first.

Updated 13 November 2026

If Meta rejected business verification with the same documents, change what does not match before you upload again. Common mismatches are legal name vs trading name, address vs registration address, blurry scans, expired IDs, or a document for a different country than the Business Portfolio. Upload once, clearly. Meta makes the final decision.

Match names

Legal name on the portfolio must match the document.

Clear scans

Full page, sharp, no crop.

One try

Fix first, then upload again.

What to change before trying again

Compare the Business Portfolio legal name with the name on the company document letter by letter.
Use the registered address Meta asks for, not a PO box or home address unless that is what the registry shows.
Upload a full, colour scan or photo of an official document Meta lists for your country (registry extract, tax letter, utility bill as allowed).
If a personal ID is required for an admin, use a current passport or government ID that matches the admin’s Facebook name.
Remove extra pages and screenshots of screenshots.

Official verification links

Link	What it is for
Business verification www.facebook.com/business/help/2058515294227817	Meta’s steps for verifying a Business Portfolio: documents, legal name and address must match.
Business Support Home (Account Quality) business.facebook.com/accountquality	Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered.
Business Help Center www.facebook.com/business/help/	Help articles for ads, billing and Business Portfolios.
Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981	Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do.

Before you open any link

Screenshot the full notice, including the date and any reference number.
Use the phone or computer you usually log in from, on your normal network, without a VPN.
Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
Do not make a new account while you wait.
There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.

What to send us

Message us on WhatsApp or email team@unbanz.com with:

The username or profile link.
A screenshot of the exact notice, with the date.
What you already tried (appeal, ID upload, verification).
Never your password or login codes.

Want it done for you?

If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.

Meta appeal links directory, Business Portfolio appeal links, Business Manager disabled.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

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