Match the legal name
Exactly as on the registration.
Home / Meta ad account help
Business verification for your Meta business portfolio failed?
Most failures are mismatches between the documents, the portfolio name and the website.
Business verification fails when the legal name, address or phone on your documents does not match the portfolio or the website, or when the documents are unclear. Make the portfolio details match your registration exactly, use a current document, and make sure the website shows the same business name. Then submit again once, not repeatedly.
Use a clear document
Current, readable and complete.
Align the website
It should show the same name and contact details.
What usually sits behind it
- A legal name that differs from the portfolio name.
- A document that is old, cropped or unreadable.
- A website with no business details.
- A domain that does not match the business.
What to do
- Compare the portfolio details with the registration line by line.
- Update the portfolio and website where they differ.
- Upload a clear, current document.
- Submit once and wait for the result before trying again.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- New businesses setting up a portfolio.
- Agencies verifying a client.
- Companies with a recent name change.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Ad account questions people also ask (2026)
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can I use a utility bill?
In some countries yes. The form lists accepted documents.
Does verification affect ads?
It can limit ad features and the spending cap.
Does a trading name matter?
Use the legal name, and list the trading name where asked.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,500 for a Business Portfolio case or more than one account. It is not the $1,200 fee for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.