Fix ads first
Claims, landing page, category.
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Restricted after sensitive-category ads. What now?
Health, housing, finance and similar ads have extra rules. Fix the ad setup before you request a review.
A Meta ad account restricted after sensitive-category ads usually needs the ads and landing pages fixed first, then one clear request for review in Business Support Home. Special Ad Categories (housing, employment, credit, social issues, elections or politics) limit targeting. Health and wellness ads face claim and before-and-after limits. Do not open a new ad account to get around it. Meta makes the final decision.
Special Ad Categories
Use the correct declaration.
One review
Business Support Home, once.
What counts as sensitive here
- Special Ad Categories: housing, employment, credit, and social issues, elections or politics. Wrong targeting or missing declaration is a common trigger.
- Health and wellness: cure claims, before-and-after body images, personal-attribute targeting. See also health and wellness ads restricted.
- Finance and products: financial products ads.
Before you request a review
- Open Business Support Home and read the exact reason.
- Pause or edit the ads named in the notice.
- Align the landing page with the ad: contact details, policy pages, no bait claims.
- Confirm Special Ad Category is set correctly if the offer falls in those areas.
- Request a review once and say what you changed.
More: fix the cause before you appeal, Meta ad account restricted guide.
Official links
| Link | What it is for |
|---|---|
| Business Support Home (Account Quality) business.facebook.com/accountquality | Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Special Ad Categories www.facebook.com/business/help/198009284345302 | Housing, employment, credit and social issues, elections or politics. Ads in these areas have extra limits. |
| Restricted content in ads transparency.meta.com/policies/ad-standards/restricted-goods-services | Health, wellness and other restricted goods and services that need careful claims and targeting. |
| Advertising Standards transparency.meta.com/policies/ad-standards/ | The ad rules. Find the section your rejection or restriction names, and fix it on the ad and landing page first. |
Before you open any link
- Screenshot the full notice, including the date and any reference number.
- Use the phone or computer you usually log in from, on your normal network, without a VPN.
- Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
- Do not make a new account while you wait.
- There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The username or profile link.
- A screenshot of the exact notice, with the date.
- What you already tried (appeal, ID upload, verification).
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Meta appeal links directory, Meta ad account appeal links, personal attributes restriction.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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QUICK ANSWERS
Good to know.
Will choosing Special Ad Categories fix a restriction by itself?
No. You still need compliant ads and, if offered, a request for review.
Can I keep running non-sensitive ads on the same account?
If the whole ad account is restricted, no ads run until that restriction is cleared.
Is a new Business Portfolio safer?
Creating new portfolios or ad accounts to avoid a restriction can be treated as circumventing systems.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.