Find the trigger
Ads, landing page, payment or admins.
Home / Meta ad account help
Fix the cause first, then appeal the ad account
An appeal that only says the decision was wrong is easy to reject. Show what triggered it and what you changed.
Before you request a review of a restricted Meta ad account, find the likely trigger and fix it. The usual causes are ads or landing pages that break a policy, a payment problem, an admin with a poor history, or a business detail that does not match. Then appeal once, in Account Quality, and say plainly what you changed. Meta makes the final decision.
Fix it
Pause, edit or remove what caused it.
Then appeal
One clear request, with what changed.
Where to look
- Ads: rejected ads in the last 30 days, claims about health, money or before-and-after results.
- Landing page: mismatch with the ad, missing contact details or policy pages, redirects.
- Payment: failed charges, a card used on other restricted accounts, a recent chargeback.
- People: a new admin or agency partner, a login from a new country.
- Business: unverified portfolio, name or domain that does not match the ads.
Steps
- Open Account Quality and screenshot the notice and its reason.
- Pause or remove the ads and pages linked to that reason.
- Fix billing and remove admins you do not recognise.
- Request a review once and write two or three sentences on what you changed.
- Do not open new ad accounts to get around the restriction. That can be treated as circumventing systems.
Getting help
Send us the ad account ID, the notice and what was running. We tell you honestly whether we can help. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
Related
See Meta ad account restricted, What to write in the appeal, Circumventing systems, Appeal rejected, Ad account recovery.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Meta ad users in United States, United Kingdom, Canada.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Ad account questions people also ask (2026)
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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QUICK ANSWERS
Good to know.
How long do I have to appeal?
Meta's notices usually give a window, often 180 days. Earlier is better, while the details are fresh.
Should I appeal again if it is rejected?
Only if Meta offers another review and you have something new to show. Repeating the same request rarely helps.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.