Read the words
The exact wording tells you which route applies.
Home / Instagram recovery
Which Instagram notice are you looking at?
Each notice points to a different route back. Match the words on your screen, then take that one step.
Instagram shows different notices for different problems, and each one has its own route. A suspension with a countdown needs an appeal from the notice itself. A selfie or ID request needs the check done on your usual phone. A hacked account starts at instagram.com/hacked. Lost two-factor codes need the login help flow. Find your notice below and follow that route once. Instagram makes the final decision.
One route
Follow one route once rather than several at the same time.
Keep proof
Screenshot the notice with the date visible.
Notices by type
“We suspended your account”
A countdown, usually 180 days, and a button to disagree. Appeal from the notice before the countdown ends. See the suspended appeal guide.
“Your account has been disabled”
The decision is made, and sometimes there is no button. Read Instagram account disabled and no appeal button.
Hacked, then suspended or disabled
Someone changed your email or posted spam, and then the account was flagged. Secure what you can, then appeal. See disabled after a hack and hacked account recovery.
Disabled for impersonation
Instagram thinks the account pretends to be someone else. Prove you are the person or brand. See disabled for impersonation.
Video selfie check
Instagram asks you to turn your head on camera. Do it once, on your usual phone, in good light. See video selfie verification.
ID request
Instagram asks for a photo of a government ID. Upload a clear, current ID that matches the name on the account. See ID verification request.
Lost two-factor codes
The password works but the code goes to a phone or app you no longer have. Use the login help flow and the backup options. See lost two-factor access.
If you are in the US, UK or EU
The in-app appeal is the same everywhere. EU users also have rights under the Digital Services Act, including an out-of-court route once the internal appeal is done. See DSA appeal rights, Appeals Centre Europe, Instagram disabled in the UK and Instagram disabled in the US.
Not sure which one you have?
Send us a screenshot of the notice and the username. Leave the password out. We tell you honestly whether we can help. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
Exact notice texts
More notice texts
More Instagram notices explained
Limits and warnings
Related
See Instagram suspended appeal, ID verification request, No appeal button, The first 48 hours, What to send us.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Instagram users in United States, United Kingdom, Germany.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can one account get more than one notice?
Yes. A hacked account is often suspended afterwards. Deal with the security problem first, then the appeal.
Is there an Instagram support email for these?
No general inbox. Use the route shown on the notice.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.