Instagram account hacked and you are in France?

Steps

1. Open the "Your account was changed" email Instagram sent and use the secure link to undo the change, if it is still there.
2. On the login screen tap Forgot password, then Need more help, and follow the identity check.
3. Do the video selfie if offered. It works best when your face is in older posts.
4. Once back in, change the password, turn on two-factor authentication and remove unknown devices.
5. Tell followers not to send money or codes to messages from the account.

Where to report it in France

Cybermalveillance.gouv.fr gives official guidance for hacked accounts. Report illegal content posted from the account on Pharos (internet-signalement.gouv.fr) and file a complaint with the police or gendarmerie for fraud. Ask Meta for your data under the GDPR and complain to the CNIL if ignored. If the account is banned afterwards, see your DSA appeal right and the Appeals Centre Europe. Related: hacked Instagram account recovery and hacker changed the email and password.

What to send

• Your Instagram username (the public @handle).
• A screenshot of the notice or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened in the days before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Instagram username and what you can still see or do.
2. We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
3. We map the recovery routes that fit what the hacker changed and prepare the reports.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• French creators and small businesses after a takeover.
• People whose account is scamming their followers.
• Anyone locked out after the email and phone were changed.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Local questions, answered (2026)

Hacked and now disabled too: what order?

Start at instagram.com/hacked, so the record shows the account was taken, then appeal the disable if a button appears. Secure the email and phone first.

Who do I report it to in France?

17Cyber (17cyber.gouv.fr) for guidance and THESEE for an online complaint. If the hacker is threatening to share private images, also use Pharos and the 3018 helpline.

Does a police or fraud report help the appeal?

Meta does not ask for one, but a reference number is useful if money was taken or if you later need to show the account was compromised.

Is there an outside appeal in France?

Once Meta’s own appeal is done, EU users can go to Appeals Centre Europe, which has reviewed suspensions since 2025. It is free and non-binding. Arcom is the French Digital Services Coordinator but does not decide individual appeals.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

Updated November 2026

For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.

The hacker changed my email and phone. Can I still recover it?

Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.

What to send us

• The username or profile link.
• A screenshot of the exact notice, with the date visible.
• Whether you already appealed, and what Meta replied.
• Whether you still have the email and phone number on the account.
• Never your password or login codes.

Send it on WhatsApp or to team@unbanz.com.