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Instagram account hacked and you are in the US?
Anywhere in the US, recovery happens inside Instagram. Federal and state reports help if money or identity theft is involved.
Want it done for you?
Want us to handle it? See fixed fees for Instagram account recovery. Your password stays with you.
If your Instagram was hacked in the US, use the account changed email link or the Need more help recovery flow, then the video selfie. If the hacker scammed followers or used your card, report it to the FBI at ic3.gov and the FTC at ReportFraud.ftc.gov, and keep the reference numbers for the appeal.
IC3 and FTC
Report scams and identity theft.
State AG
A consumer complaint if it drags on.
Steps
- Open the "Your account was changed" email Instagram sent and use the secure link to undo the change, if it is still there.
- On the login screen tap Forgot password, then Need more help, and follow the identity check.
- Do the video selfie if offered. It works best when your face is in older posts.
- Once back in, change the password, turn on two-factor authentication and remove unknown devices.
- Tell followers not to send money or codes to messages from the account.
Where to report it in the US
Report scams sent from the account or charges to your card to the FBI Internet Crime Complaint Center at ic3.gov and the FTC at ReportFraud.ftc.gov. If your identity was used, IdentityTheft.gov gives a recovery plan. Your state attorney general takes consumer complaints. None of these restore the account, but reference numbers help explain the hack. Related: hacked Instagram account recovery and hacker changed the email and password.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and what you can still see or do.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We map the recovery routes that fit what the hacker changed and prepare the reports.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- US creators and small businesses after a takeover.
- People whose account is being used to scam followers.
- Anyone locked out after the email and phone were changed.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Hacked and now disabled too: what order?
Start at instagram.com/hacked, so the record shows the account was taken, then appeal the disable if a button appears. Secure the email and phone first.
Who do I report it to in the US?
The FTC at reportfraud.ftc.gov and the FBI’s IC3 at ic3.gov. If the hacker is threatening to share private images, also use NCMEC’s Take It Down (for under-18s) and IC3.
Does a police or fraud report help the appeal?
Meta does not ask for one, but a reference number is useful if money was taken or if you later need to show the account was compromised.
Is there an outside appeal in the US?
There is no outside appeal body for Meta account decisions in the US, so Meta’s own review is the only formal route.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.
The hacker changed my email and phone. Can I still recover it?
Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will the FBI get my account back?
No. IC3 collects reports. It helps if money was lost and gives you a reference to mention.
What if the email and phone were both changed?
Use Need more help on the login screen and the video selfie. The changed email Instagram sent to your old address may also have a secure undo link.
Does anyone need my password to help?
No. Never share your password or login codes. Anyone who asks for them is a risk.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a hacked Instagram account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.