Stop the charges
Ask your bank to block them or replace the card.
Home / Facebook account help
Facebook hacked and ads charged to your card?
Money leaving your account is the urgent part. Handle that first, then work on getting back in.
If a hacker ran ads on your Facebook account, stop the spending first: contact your bank to block further charges, then remove the card from your ad account if you can reach it. Document each charge, then start recovery of the profile, review all admins, and appeal any ad account restrictions with a short note.
Document everything
Screenshots of ads and statement lines.
Then recover access
Secure the email, then use the hacked-account flow.
What to check
- Billing activity in the ad account.
- The list of admins and users on Pages and ad accounts.
- Active campaigns and who created them.
- Connected Instagram accounts.
Contact your card issuer if charges seem fraudulent. The reimbursement process is between you, your bank and Meta’s billing.
Order of work
- Call your bank, and remove or replace the card.
- Secure the email and change passwords.
- Use the hacked-account recovery flow for the profile.
- If the ad account is restricted, see our Meta ad account pages and tell us the notice.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and what happens when you try to log in.
- We tell you honestly whether this is something we can help with.
- We work out which official recovery route fits and prepare what you need to send.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Owners who see ad charges they did not make.
- Pages with a saved card.
- Businesses with a hacked admin.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Ad account questions people also ask (2026)
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.
The hacker changed my email and phone. Can I still recover it?
Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will the ads stop on their own?
No. Pause them if you can reach the account, and cut the payment method.
Could the ad account be disabled?
Yes. Ads from a hacker can trigger a restriction. Explain the hack in your appeal.
Can Unbanz get the money back?
No. That is a matter for your bank and Meta’s billing.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Facebook login problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.