Launch risk
A locked account during an announcement costs attention you cannot get back.
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White label recovery for PR firms.
A disabled brand account in the middle of a launch is a PR problem first. Here is how to give the client a competent answer.
A PR firm often runs the public accounts of brands and executives, so a disabled or hacked profile during a launch is urgent. White label recovery lets the firm answer under its own name while Unbanz handles the platform appeal in the background. The platform decides, and no outcome is promised.
Executive profiles
High-profile people are targeted by impersonators and phishing.
Consistent voice
The client hears from one trusted contact, the PR firm.
Last updated: November 2026
When recovery becomes a PR issue
- A brand account disabled right before an announcement.
- An executive profile hacked and posting scam links.
- A fake account imitating the company and answering customers.
- A Page unpublished during a media cycle.
In each moment, the first hour is about communication. The platform appeal is a parallel track that Unbanz can run for you.
Two tracks, run in parallel
| Track | Who runs it | What it covers |
|---|---|---|
| Communication | The PR firm | Holding statements, client updates, alternative channels |
| Platform appeal | Unbanz, behind the scenes | The appeal, hacked-account tools or impersonation report through official routes |
What to say publicly while the account is down
Keep it short and factual: the account is temporarily unavailable, here is where updates will appear. Do not blame the platform and do not promise a date. Do not mention the recovery partner. The private client briefing can be plainer.
Internal client briefing, short form
The account is disabled and the appeal is filed. We do not know the platform’s timing. Until then, announcements go out on the website and the newsletter. We will update you at each step and will not predict the outcome.
Confidential material
PR firms often work under confidentiality terms. Send only what the appeal needs: the username, the notice and its date. You do not need to share campaign plans or internal documents. Read client confidentiality and NDAs before you send anything sensitive.
After the decision
Brief the client, then tighten the account: second admin, authenticator app, recovery email owned by the company. See the prevention checklist.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Why would a PR firm use white label recovery?
PR firms need a quick way to respond to a disabled or hacked client account. White label lets them answer under their own name without building the skill themselves.
Can Unbanz restore an executive’s hacked profile?
Unbanz can prepare and file through the official hacked-account route. The platform decides, and no outcome can be promised.
Should the public statement mention the recovery partner?
No. Keep the statement to what the client’s audience needs to know, and keep partner details private.
Do I have to share campaign details?
No. Only the username, the notice screenshot, the date and the client’s go-ahead.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.