Check alcohol and age
Ads that mention alcohol need the right age settings and a compliant page.
Home / Meta ad account help
Meta ad account restricted for your restaurant or cafe?
Food ads are usually fine, but alcohol, health claims and payment problems can trigger a restriction.
Restaurants and cafes are usually restricted for alcohol promotion without age targeting, health or diet claims in a menu, a new payment method, or a boosted post that triggered a review. Read the notice in Account Quality, check the ad and landing page against the policy named, fix what is out of line, and appeal once with clear business details.
Check menu claims
Words like “cures” or “detox” on a menu can be read as health claims.
Match your business details
Name, address and payment method should match your real venue.
What usually sits behind it
- Alcohol or happy-hour ads without age restrictions.
- Health or diet claims in the ad or on the menu page.
- A new payment method or a card from another country.
- A boosted post from a personal profile that was flagged.
What to do
- Open Account Quality and read the policy named.
- Fix the ad, the landing page or the payment detail.
- Gather your venue registration and a menu link.
- Appeal once and send us the notice if it is rejected.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Restaurants, cafes and bars.
- Takeaway and delivery brands.
- Agencies running hospitality ads.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Ad account questions people also ask (2026)
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can I appeal a restriction on a single ad?
Yes. A single ad can be appealed without touching the rest of the account.
Does a local venue need a website?
A working page with your address and contact details helps.
What if I only boost posts?
Boosted posts are still ads and follow the same rules.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.