You set it up
Clients assume the person who built the profile can fix it.
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White label recovery for web design and SEO agencies.
You build the website and perhaps the profiles around it. When a client’s Instagram or Facebook stops working, you are still the person they call.
Web design and SEO agencies often set up social profiles and Google profiles for clients, so they get the call when a social account is locked. White label recovery lets such an agency offer help under its own brand while Unbanz handles the platform side behind the scenes. The platform decides.
Add-on, not a pivot
Recovery support sits next to your main work. It does not change what you do.
Keeps clients close
A helpful answer at the right moment protects the retainer.
Last updated: November 2026
Why web and SEO agencies get these calls
Some agencies create the Facebook Page, link the Instagram account to it and connect the website. The client then sees the agency as the owner of the whole online presence. When a notice appears, the client asks the agency before asking anyone else.
How social account problems affect your own work
- Broken links between the website and the Page or profile.
- Social proof and embedded feeds that disappear from the site.
- Business information that must match across the website, search listings and social profiles.
- Ad and tracking setups tied to the same business portfolio.
A quick recovery plan protects your site and the surrounding work.
A modest way to offer it
- Add a sentence about account recovery support to your care plans or terms.
- Keep the intake checklist ready.
- When a client reports a lockout, collect the details and pass them on.
- Report to the client in your own words.
What to avoid
- Do not accept a client’s password to try to fix things yourself.
- Do not promise that a recovery will work.
The same rules apply to every agency type. See red flags for agencies.
Prevention as a service
A short social account security review at launch, covering admins, backup email and an authenticator app, is a natural fit for web agencies. The prevention checklist gives you the list.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Why would a web design agency offer recovery?
Clients assume the agency that set up their online presence can fix social account problems. A partner lets you answer without building the skill.
Do I have to be a social media agency?
No. Any agency or freelancer whose clients lose access to an Instagram or Facebook account can use white label recovery.
Can I include it in a care plan?
Yes. Describe it as support with a recovery process, and do not promise the result.
Does the client see Unbanz?
No. Unbanz works only with your agency.
What should I never take from a client?
A password or a login code. Use the platform’s own tools and roles.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.