White label recovery for Spanish agencies.

How the white label arrangement works

The client sees your agency. Behind it, Unbanz handles the Instagram or Facebook side. For an agency in Spain that means:

• You keep the client relationship, the communication and the invoice to your client.
• Intake is by WhatsApp or email, between you and us.
• We handle the appeal or the username claim through the official process of the platform.
• The platform decides. We cannot promise the account or handle will come back, and neither can you.

Details that matter in Spain

These are the points that differ for clients based in Spain.

• Notice language: Notices may appear in Spanish. The options are the same in Spanish and English, and there are Spanish pages on this site.
• Phone number: Spanish numbers have nine digits and no leading zero, so a mobile is +34 612 345 678.
• Business details: Have the company name, website and NIF ready if the platform asks for proof the business is real.
• If fraud or blackmail is involved: INCIBE’s free cybersecurity helpline, 017, gives confidential advice on hacked accounts and scams. The Policía Nacional (denuncias.policia.es) and the Guardia Civil take reports. That runs alongside the platform appeal.
• Platform rules: Under the Digital Services Act, the CNMC supervises platforms in the country. It does not decide an individual appeal. Appeals Centre Europe accepts some account decisions from EU users, but not hacked accounts, and Instagram’s own review comes first.
• Client data: The AEPD (aepd.es) is the Spanish data protection agency. Send us only what the appeal needs.
• Advertising rules: Autocontrol is the Spanish advertising self-regulatory body. Meta’s own ad policies still apply on top.

Before you message us

Collect this from your client first. It saves a round of questions.

• The username or profile link, and the email and phone number on the account.
• An unedited screenshot of the notice, and the date it appeared.
• A short note on what happened: hacked, disabled, suspended or a handle they want.
• The client’s go-ahead for you and Unbanz to act on their account. Never ask for their password or login codes.
• For a business account in Spain: the company name, website and NIF.

How it works with Unbanz

1. Message us on WhatsApp or email with the client’s username, a screenshot of the notice and the date. You do not need to name the client.
2. We tell you honestly if we can help. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
3. We prepare the appeal or username claim and send it through the platform’s official process.
4. We keep you posted. You pass the update to your client in your own words.

What you can hand over

• Instagram and Facebook accounts that are disabled, suspended or hacked. See Instagram account recovery and Facebook account recovery.
• Username claims for a client’s brand handle. See Instagram username claim. Our refund policy: 100% refund if the case fails.
• Ad accounts that were restricted or disabled. See agency ad account recovery.

Read the local guides first so you know what your client can do alone: Instagram recovery in Spain, Facebook recovery in Spain.

Who this is for

• Marketing and social media agencies in Spain whose clients lose access to Instagram or Facebook.
• Resellers and freelancers who want an account recovery option to offer without building the know-how.
• Agencies that need a handle claimed for a client brand.
• Not for accounts that were really used to scam or abuse people.

En español

Staying safe

Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

No passwords or login codes. We handle the process end to end; Meta makes the final decision.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.