Disabled or suspended
Open the notice and choose to disagree with the decision within the time it shows. Send one complete appeal and keep a copy of the notice.
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Facebook account recovery in Spain.
Facebook account hacked, suspended or locked out and you’re in Spain? These are the official steps, the Spanish help options, and how Unbanz helps you appeal through Meta’s official process, in English.
Facebook account recovery in Spain follows Facebook’s own routes: disagree with the decision on a suspension notice within the time shown, or use facebook.com/hacked for a hijacked account. Call 017 for free cybersecurity advice. Unbanz helps you appeal through Meta’s official process; Meta makes the final decision.
Hacked or locked out
If someone took over the account, start at facebook.com/hacked on a device you have used before. Tell us what changed and when.
Checks for Spain
Phone formats, where to report fraud and any appeal rights differ by country. The sections below cover Spain.
Official steps that come first
- If a suspended or disabled notice shows, log in and follow the prompts to disagree with the decision. Read the date on your own notice.
- If login details changed, open facebook.com/hacked on a device and browser you have used before.
- You can also search for your account at facebook.com/login/identify and choose the option for no longer having access.
- Look in your inbox and spam for a Facebook email about the change and use its undo link at once.
- If ID or a video selfie is requested, use your real details, follow the instructions, and wait for the answer.
Spanish details worth knowing
- Free advice: call 017, INCIBE’s cybersecurity helpline, for confidential help with hacked accounts and scams. It does not restore accounts.
- Reporting a crime: the Policía Nacional (denuncias.policia.es) and the Guardia Civil take reports of fraud and identity misuse. Tell your bank at once if money moved. Call 112 in an emergency.
- Second-hand sales: a buyer who sends a link to receive payment or asks you to log in again is a known trick on Facebook Marketplace.
- Your +34 number: nine digits, no leading zero. Movistar, Orange, Vodafone, Digi and others replace a lost SIM after ID.
- Pages and groups: a local business or club Page run by one person is easy to lose with a hacked profile. Name a second admin.
Your rights as an EU user
Under the Digital Services Act, Instagram and Facebook must offer an internal complaint route against many account decisions and tell users about out-of-court dispute bodies. The CNMC is the Digital Services Coordinator for Spain. Appeals Centre Europe is one certified body that accepts some content and account decisions from EU users. It does not cover hacked accounts or decisions based on how an account behaved, and it does not replace the in-app review. Use the in-app route first.
En español: Recuperar cuenta de Facebook.
What not to do
- Ignore strangers who DM you first saying they can “open” your account. Unbanz never cold-messages people and never asks for your password.
- Don’t share your password or login codes with anyone, including us.
- Don’t create new accounts to plead with Facebook, and don’t send the same appeal over and over.
How Unbanz helps
We work out whether the account is disabled, hacked or both, gather the notice, the old email and phone and the dates, and handle the appeal through Meta’s official process. Main page: Facebook account recovery.
How it works with Unbanz
- Message us on WhatsApp or email with the Facebook name or profile link, the email or phone on the account, and a screenshot of the notice.
- We tell you honestly whether we can help and what it would cost.
- We prepare everything and handle the appeal through the platform’s official process.
- We keep you posted until there’s a result. Meta makes the final decision.
Who this is for
- Page owners, Marketplace sellers, neighbourhood and club group admins and agencies in Spain who run work through Facebook.
- English-speaking residents and expats in Spain.
- People who lost a profile after a phishing link.
- Anyone whose first appeal was rejected without explanation.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
How do I recover a hacked Facebook account in Spain?
Go to facebook.com/hacked on a device and browser you have used before, or search for your account at facebook.com/login/identify and choose the option for no longer having access. Check the email on the account first for a message from Facebook with a link to undo a change.
Can the AEPD or INCIBE help me get Facebook back?
No. INCIBE gives advice and the AEPD handles personal data and intimate content removal. A disabled or hacked account goes through Facebook’s own process.
Can I take an Instagram or Facebook decision to an independent body?
If you live in the EU, the Digital Services Act lets you use a certified out-of-court body such as Appeals Centre Europe for some decisions about content or an account. It does not cover hacked accounts or decisions based on how an account behaved, and it does not replace the in-app appeal.
Can Unbanz recover my account?
We help you submit a clean appeal through Meta’s official process and handle it end to end. Meta makes the final decision, so we tell you upfront whether we think it’s doable.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Anyone who asks for them is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or team@unbanz.com.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $900 for one disabled, suspended or hacked Facebook profile. It covers preparing and filing through Facebook’s own process for that one profile. Facebook decides the outcome. This is not a guarantee of reinstatement. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.