Ad account restricted because of the landing page?

What Meta checks on the page

• The page loads without errors and is not blocked for Meta’s crawler.
• The product or service in the ad is actually offered.
• Prices, terms and shipping are clear.
• There is a privacy policy, contact information and refund or return terms.
• No automatic redirects, popups that trap the visitor, or downloads without consent.

Fixing it

1. Open the page on mobile and on another network and check it loads quickly.
2. Make sure your firewall or CDN is not blocking Meta’s requests.
3. Compare the ad and the page line by line.
4. Add the missing legal pages and a real contact route.
5. Request review for the ad and, if needed, the account.

Domain and ownership

If you use a new domain, verify it in business settings so Meta can tie it to your business. Changing domains right after a rejection can look like an attempt to avoid review, so explain the change. Our guide on domain verification covers the steps.

How Unbanz helps

We go through the page with you, point out what stands out, and prepare the appeal. We do not suggest tricks that show Meta’s crawler a different page. Read more in our guide on landing page rejections.

What to send

• The ad account ID and the business portfolio ID.
• A screenshot of the notice in Account Quality, with the date it appeared.
• What was running: the product or offer, the landing page and roughly how much was being spent per day.
• Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
2. We tell you honestly whether we can help and what it costs.
3. We prepare the appeal and the supporting details, then send it through Meta’s official review.
4. We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• Stores with a new or rebuilt website.
• Advertisers sending traffic to funnels or forms.
• Teams that changed domain recently.

Staying safe

Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

No passwords or login codes. We handle the process end to end; Meta makes the final decision.

Ad account questions people also ask (2026)

How long does an ad account review take?

Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.

Business verification or ID check pending: what helps?

Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.

What are the usual reasons for an ad account restriction?

The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.