Instagram appeal sent but no response: what to check

Where an Instagram reply appears

• The email on the account. Instagram’s replies go to the email linked to the account, so check the spam and promotions folders too. If that email was changed by a hacker, the reply went to them.
• The login screen. Log in again. The notice can change when a decision has been made, for example to a message saying the account is back, or to a final decision.
• Support requests in the app. If you can log in, open Settings and activity, then Help, then Support requests, where your reports and appeals may be listed.
• Account Status. If you can still reach it, it shows strikes and restrictions on your account.

Check that an email is really from Instagram

Fake “Instagram support” emails are common after an appeal. If you can log in, Instagram’s security settings include a list of the recent emails it has sent you, covering roughly the last 14 days. Compare any message against that list. Real Instagram emails come from the mail.instagram.com domain. Never click a link in a message that asks for your password or a fee to “speed up” the appeal.

How long is normal

Meta doesn’t publish a fixed time. Some people hear back within a day, others wait for days, and it can depend on the type of action and the checks involved. Follow any time shown on your own screen. Our guide on how long an Instagram appeal takes explains the pattern in more detail.

A quiet few days is not a sign that the appeal was lost. A request submitted twice, or a second appeal started while the first is open, is more likely to cause confusion than to help.

Step 1: Confirm the appeal actually went through

Did you see a confirmation screen, or an email saying Instagram received your request? If the app froze or you got an error at the end, the appeal may not have been submitted. In that situation, log in on the latest version of the app or at instagram.com and go through the review once more, finishing every step.

Step 2: Check that you completed any verification step

Some appeals stay open until a verification step is finished, such as a video selfie or a code sent to the email or phone. If you closed the app halfway, go back to the notice and finish the step. Use your real details and good light for any selfie.

Step 3: Make sure the contact details are still yours

If the email or phone on the account is no longer yours, replies will never reach you. If so, the account may have been taken over, and instagram.com/hacked is the better route. Say clearly that the contact details were changed and when.

Step 4: Record what you did

Write down the date and time of the appeal, the device, and what the screen said. If you later ask anyone for help, this record shows what was sent and avoids duplicate requests.

What not to do

• Don’t send repeat appeals every few hours. Extra requests make the history noisier without moving anything forward.
• Don’t create a new account to chase the old one. Meta says it may disable accounts created to get around a restriction.
• Don’t pay anyone who claims to be inside Instagram and promises to push the appeal. No outside party can.
• Don’t share your password or codes with a person who offers to check the status for you.