Confirm
A code to your email or phone.
Home / Guides
Facebook wants you to confirm your email or activate your account.
When Facebook asks for a code you do not get, or you are not sure if your account is deactivated, disabled or just unconfirmed.
First work out which of three things you are looking at. A confirmation prompt means Facebook wants proof you own the email or phone, and the code is sent there. A deactivated account is one you turned off yourself and you reactivate it by logging in. A disabled or suspended account is Meta’s decision and needs the appeal on the notice. If the code does not arrive, check spam, try the phone option, and make sure you can actually open the email account. Facebook cannot open your email for you.
Deactivated
You turned it off; log in to reactivate.
Disabled
Meta’s decision; appeal on the notice.
Which one is it?
| What you see | What it means |
|---|---|
| “Enter the code we sent to your email” | Ownership check. The code goes to the email or phone on the account. |
| Your profile is gone but you can log in | Probably deactivated by you; logging in turns it back on. |
| “We suspended your account” or “Your account has been disabled” | A Meta decision. See Facebook appeal links. |
If the code does not arrive
- Check spam, promotions and other folders, and search for “Facebook”.
- Wait a few minutes before requesting another code; repeated requests can be paused.
- Choose the phone option if one is shown.
- Make sure the address is spelt right on the prompt.
- If you cannot log in to the email itself, recover the email account first with your email provider.
Where to go
| Link | What it is for |
|---|---|
| Find your account www.facebook.com/login/identify | Password reset by email, phone or username. Start here if you see no disabled or suspended message. |
| Hacked Facebook account www.facebook.com/hacked | For a takeover: password, email, phone or name changed, or posts and messages you did not send. |
| Personal account suspended or disabled www.facebook.com/help/103873106370583 | Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in. |
| Phone support www.facebook.com/help/1088016719924954 | Meta says it has no general phone line for customer service. Anyone calling or messaging you as “Meta support” is very likely a scammer. |
If you no longer have the email or phone
Use Find your account and follow the options shown; Facebook sometimes offers identity checks. See lost access to email or phone and lost email and phone at the same time.
Before you open any link
- Screenshot the full notice, including the date and any reference number.
- Use the phone or computer you usually log in from, on your normal network, without a VPN.
- Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
- Do not make a new account while you wait.
- There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
how to contact Meta, code sent to the wrong email, no reset options shown.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can Facebook activate my account by email?
No. Facebook does not activate accounts by email request. Confirmation codes are sent to you, and appeals go through the notice.
I deactivated my account. How do I turn it back on?
Log in with your email or phone and password. That reactivates a self-deactivated account.
The code goes to an email I cannot open. What now?
Recover the email account with your email provider first, or use the phone option if it is offered.
Is Unbanz Facebook support?
No. Unbanz is an independent service and not affiliated with Meta.