Facebook shows no password reset options?

Why the list is empty

• The account is on hold after suspicious activity.
• The email and phone are not verified or are removed.
• A hacker removed the recovery options.
• You found a different account with a similar name.

It is worth checking you are looking at the right account.

What to try

1. Search by each email, phone number and username you might have used.
2. Open the page from a phone or computer you used before.
3. Select the link that says you no longer have access.
4. Send us what you see if no option comes up.

What to send

• Your Facebook profile link or the name on the profile.
• A screenshot of the message or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Facebook profile link and what happens when you try to log in.
2. We tell you honestly whether this is something we can help with.
3. We work out which official recovery route fits and prepare what you need to send.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• People with a blank reset screen.
• Owners of old accounts.
• Anyone who changed phones and emails over the years.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Questions people also ask (2026)

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

What if I no longer have the email or phone on the account?

Start from facebook.com/login/identify or the Instagram “Forgot password” screen on a phone or computer you have logged in from before. Meta may offer other options there, such as a code to a different contact, a video selfie or an ID photo. Which options appear depends on the account.

Does a recognised device help?

Often, yes. Meta may trust a phone, browser or network you have used to log in before, so try recovery from that device and connection rather than a new one.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.