Lost the Facebook email and phone at the same time?

Steps when both contacts are gone

1. On a familiar device, open Facebook and choose “Forgotten password” or the login help link.
2. When it asks for email or phone, say you no longer have them and continue through the options shown.
3. Complete any ID or selfie check with a document that matches the profile name.
4. If trusted contacts are offered and you still have people set up, use that path once.
5. If someone else changed the email and phone, treat it as a hack and also use facebook.com/hacked.

Why both can disappear together

A hacker often changes email and phone in one session. A number that was recycled by a carrier, or an email you deleted years ago, can leave you in the same place even without a hack. See lost access to the email or phone.

Related

See lost two-factor access, hacked Facebook recovery and what to send for recovery help.

What to send

• Your Facebook profile link or the name on the profile.
• A screenshot of the message or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Facebook profile link and what happens when you try to log in.
2. We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
3. We work out which official recovery route fits and prepare what you need to send.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• People locked out of Facebook with no working email or phone.
• Users whose number was recycled or whose old inbox was deleted.
• Anyone who thinks a hacker changed both contact methods.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Questions people also ask (2026)

What if a hacker changed the email and phone?

Check the old inbox for a security email from Meta about the change. It can include a link to undo it. On Instagram, use “My login details were changed” in the login help, or instagram.com/hacked.

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

What if I no longer have the email or phone on the account?

Start from facebook.com/login/identify or the Instagram “Forgot password” screen on a phone or computer you have logged in from before. Meta may offer other options there, such as a code to a different contact, a video selfie or an ID photo. Which options appear depends on the account.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.