Disabled or suspended
Open the notice and choose to disagree with the decision within the time it shows. Send one complete appeal and keep a copy of the notice.
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Facebook account recovery in Italy.
Facebook account hacked, suspended or locked out and you’re in Italy? These are the official steps, how to report online crime, and how Unbanz helps you appeal through Meta’s official process.
Facebook account recovery in Italy follows Facebook’s own routes: disagree with the decision on a suspension notice within the time shown, or use facebook.com/hacked for a hijacked account. Online crime goes to the Polizia Postale. Unbanz helps you appeal through Meta’s official process; Meta makes the final decision.
Hacked or locked out
If someone took over the account, start at facebook.com/hacked on a device you have used before. Tell us what changed and when.
Checks for Italy
Phone formats, where to report fraud and any appeal rights differ by country. The sections below cover Italy.
Official steps that come first
- On a suspended or disabled notice, log in and follow the prompts to disagree with the decision. Check the date on the notice.
- If login details changed, go to facebook.com/hacked on a device and browser you have used before.
- You can also search for your account at facebook.com/login/identify and pick the option for no longer having access.
- Look in your inbox and spam for a Facebook email about the change and use the undo link at once.
- If Facebook asks for ID or a video selfie, give your real details as asked and wait for the reply instead of appealing repeatedly.
Italian details worth knowing
- Second-hand sales: a “buyer” who sends a link to receive payment, or asks you to log in again, is a known trick on Facebook Marketplace and similar sites.
- Your +39 number: an Italian mobile keeps its leading 3 and all digits. A lost SIM is replaced by TIM, Vodafone, WindTre, Iliad or your operator after ID.
- Groups and Pages: local associations, shops and communities often rely on one admin profile. Add a second trusted admin before something goes wrong.
- Intimate images: the Garante per la protezione dei dati personali (garanteprivacy.it) offers a reporting channel for people who fear intimate images will be shared without consent.
Your rights as an EU user
Under the Digital Services Act, Instagram and Facebook must offer an internal complaint route against many account decisions and tell users about out-of-court dispute bodies. AGCOM is the Digital Services Coordinator for Italy. Appeals Centre Europe is one certified body that accepts some content and account decisions from EU users. It does not cover hacked accounts or decisions based on how an account behaved, and it does not replace the in-app review. Use the in-app route first.
What not to do
- Ignore strangers who DM you first saying they can “open” your account. Unbanz never cold-messages people and never asks for your password.
- Don’t share your password or login codes with anyone, including us.
- Don’t create new accounts to plead with Facebook, and don’t send the same appeal over and over.
How Unbanz helps
We work out whether the account is disabled, hacked or both, gather the notice, the old email and phone and the dates, and handle the appeal through Meta’s official process. Main page: Facebook account recovery.
How it works with Unbanz
- Message us on WhatsApp or email with the Facebook name or profile link, the email or phone on the account, and a screenshot of the notice.
- We tell you honestly whether we can help and what it would cost.
- We prepare everything and handle the appeal through the platform’s official process.
- We keep you posted until there’s a result. Meta makes the final decision.
Who this is for
- Italian Page owners, Marketplace sellers, community and neighbourhood group admins, and agencies who run work through Facebook.
- People who lost a profile after a phishing link or fake buyer message.
- Expats who want an English route to an Italian notice.
- Anyone whose first appeal was rejected without an explanation.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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QUICK ANSWERS
Good to know.
How do I recover a hacked Facebook account in Italy?
Go to facebook.com/hacked on a device and browser you have used before, or search for your account at facebook.com/login/identify and choose the option for no longer having access. Check the email on the account first for a message from Facebook with a link to undo a change.
Who do I tell if someone is using my hijacked Facebook account to ask for money?
Tell your contacts through another channel, report the account to Facebook, and if money was sent, report it to the Polizia Postale and the bank.
Can I take an Instagram or Facebook decision to an independent body?
If you live in the EU, the Digital Services Act lets you use a certified out-of-court body such as Appeals Centre Europe for some decisions about content or an account. It does not cover hacked accounts or decisions based on how an account behaved, and it does not replace the in-app appeal.
Can Unbanz recover my account?
We help you submit a clean appeal through Meta’s official process and handle it end to end. Meta makes the final decision, so we tell you upfront whether we think it’s doable.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Anyone who asks for them is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or team@unbanz.com.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $900 for one disabled, suspended or hacked Facebook profile. It covers preparing and filing through Facebook’s own process for that one profile. Facebook decides the outcome. This is not a guarantee of reinstatement. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.