You keep the client
Your client deals with you, not with us. You stay the contact and you keep the relationship.
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White label recovery for UK agencies.
Run an agency or a reselling business in the UK? Offer Instagram and Facebook account recovery and username claims under your own brand, and hand the platform work to Unbanz.
White label means your agency stays the face to the client while Unbanz handles the appeal or username claim behind the scenes. Agencies in the UK send us the details by WhatsApp or email and keep the client relationship. The platform makes the final decision, and no outcome is promised.
We do the platform work
You send the details by WhatsApp or email. We prepare the appeal or username claim and send it through the official process.
Checks for the UK
Phone formats, business details and where to report fraud differ by country. The sections below cover the UK.
What white label means here
You sell account recovery or username claims to your own clients, under your own name. Unbanz does the platform work in the background. In practice:
- Your client deals with you. You stay the contact and keep the relationship.
- You send us the details by WhatsApp or email, and we tell you honestly if we can help.
- We prepare the appeal or username claim and send it through the platform’s official process.
- What you charge your client is up to you. Terms between you and Unbanz are agreed before work starts.
- Meta, or the platform concerned, makes the final decision. Nobody can promise an outcome.
Before you message us
Collect this from your client first. It saves a round of questions.
- The username or profile link, and the email and phone number on the account.
- An unedited screenshot of the notice, and the date it appeared.
- A short note on what happened: hacked, disabled, suspended or a handle they want.
- The client’s go-ahead for you and Unbanz to act on their account. Never ask for their password or login codes.
- For a business account in the UK: the trading name, website and Companies House details.
Details that matter in the UK
These are the points that differ for clients based in the UK.
- Notice language: Notices appear in English, so screenshots can be sent as they are.
- Phone number: Text codes go to the +44 number on the account, so a lost SIM or a ported number needs sorting with the network first.
- Business details: Have the trading name, website and Companies House details ready if the platform asks for proof the business is real.
- If fraud or blackmail is involved: Report Fraud (reportfraud.police.uk) covers England, Wales and Northern Ireland, and Police Scotland takes reports on 101. The National Cyber Security Centre publishes a plain-English guide called Recovering a hacked account. That runs alongside the platform appeal.
- Client data: The Information Commissioner’s Office (ICO) is the UK data protection authority. Send us only what the appeal needs.
- Advertising rules: The Advertising Standards Authority (ASA) administers the UK advertising codes. Meta’s own ad policies still apply on top.
What you can hand over
- Instagram and Facebook accounts that are disabled, suspended or hacked. See Instagram account recovery and Facebook account recovery.
- Username claims for a client’s brand handle. See Instagram username claim. Our refund policy: 100% refund if the case fails.
- Ad accounts that were restricted or disabled. See agency ad account recovery.
Read the local guides first so you know what your client can do alone: Instagram recovery in the UK, Username claims in the UK.
How it works with Unbanz
- Message us on WhatsApp or email with the client’s username, a screenshot of the notice and the date. You do not need to name the client.
- We tell you honestly if we can help. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal or username claim and send it through the platform’s official process.
- We keep you posted. You pass the update to your client in your own words.
Who this is for
- Marketing and social media agencies in the UK whose clients lose access to Instagram or Facebook.
- Resellers and freelancers who want an account recovery option to offer without building the know-how.
- Agencies that need a handle claimed for a client brand.
- Not for accounts that were really used to scam or abuse people.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Local questions, answered (2026)
Why do ad accounts in the UK get restricted?
The usual triggers are a declined or disputed card, a billing country or currency change, a spend spike, repeated rejected ads, a login from a new country, or an admin whose own profile is restricted.
What documents pass business verification in the UK?
Use a Companies House record, a VAT certificate or a utility bill in the business name, with the legal name and address matching the business portfolio exactly.
Where do I request the review?
Account Quality in Meta Business Suite (business.facebook.com/accountquality). Select the ad account and use Request review if shown. Meta does not state a review time.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
For agencies here
QUICK ANSWERS
Good to know.
What does white label mean for an agency in the UK?
You offer Instagram and Facebook account recovery and username claims to your clients under your own brand. You keep the client relationship, and Unbanz handles the appeal or claim behind the scenes. The platform makes the final decision.
Will my client know Unbanz is involved?
No. Your clients do not know Unbanz. We work for your agency, behind the scenes and under your brand, and we do not contact your client. You stay the point of contact. Intake is by WhatsApp or email between you and us.
What should I collect from a client in the UK before I contact Unbanz?
The username or profile link, an unedited screenshot of the notice with its date, the email and number on the account, and the client’s go-ahead. For a business account, also the trading name, website and Companies House details. Never ask for a password.
Can you promise the account or username will come back?
No. Meta, or the platform concerned, makes the final decision, and nobody can promise an outcome. We tell you honestly if we can help, then prepare and send the appeal through the official process.
Is there a refund policy for username claims?
Yes. Our refund policy is a 100% refund if the case fails. The full wording is on the payment and refund policy page.
What if a client in the UK was hacked and money or blackmail is involved?
Report Fraud (reportfraud.police.uk) covers England, Wales and Northern Ireland, and Police Scotland takes reports on 101. The National Cyber Security Centre publishes a plain-English guide called Recovering a hacked account. Tell your client to report it, since that runs alongside the account appeal.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.