Make the profile clear
A bio that says it is a fan page or parody helps.
Home / Snapchat account help
Snapchat locked your account for impersonation?
Impersonation locks can hit fan pages, brand accounts and people with a common name.
Snapchat may lock an account that looks like it is pretending to be a person or a brand, such as a fan page, a parody or an account with a very similar name. Read the message, make the profile clear about what it is, and appeal with proof of who you are. If someone impersonates you, use the report form.
Show who you are
ID or brand records support the appeal, shared only through official routes.
Use the report form
If you are the one impersonated, report the other account.
What usually sits behind it
- A fan page that looks official.
- A name or photo close to another account.
- A brand name used without the brand.
- A report from the real person or brand.
What to do
- Read the lock message.
- Change the name and bio so the profile is clear.
- Gather proof of who you are.
- Appeal once and send us the message if it stays locked.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Fan and parody pages.
- Brands and creators.
- People with a common name.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can parody accounts stay?
If it is clearly labelled, it can.
What if my name is common?
Add details that make your profile clearly yours.
How do I report an impersonator?
Use the official report form and send the link.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.