Confirm the new details
Make sure the email and number actually receive messages.
Home / Snapchat account help
Snapchat locked your account after you changed email or number?
Changing contact details can look like a takeover. A calm, single attempt is best.
A change of email or phone number followed by a login from a new device can look like a takeover and lead to a lock or a verification loop. Make sure codes reach the new details, log in once from the official app, and use the support form for your lock type. Send us the message if it loops.
Avoid doing it all at once
A new number, phone and email together look riskier.
Keep the old details if you can
They help with verification.
What usually sits behind it
- A new email or number plus a new device.
- Codes that do not arrive.
- A VPN during the change.
- An unconfirmed email on the account.
What to do
- Check that you receive mail and text on the new details.
- Log in once from the official app.
- Use the official support form for your lock type.
- Send us the message if it loops.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Users who changed email or number.
- People who lost a phone number.
- Anyone stuck on a code loop.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
I lost access to the old email. What now?
Use the support form and describe the account. Tell us what you can show.
Can I switch back?
If you still receive messages on the old details, yes. Change them once only.
Do I need the old phone?
It helps with verification if you still have it.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.