Read the policy named
It tells you what the lock is about.
Home / Snapchat account help
Snapchat locked your account after a harassment report?
A harassment lock often follows one or more reports. The appeal should be calm and factual.
If Snapchat locked your account after harassment or bullying reports, read the message for the exact policy, look at what you sent and to whom, and write a short, factual appeal. If the reports were wrong, say so plainly and show context. Do not threaten or argue. Send us the message if the lock stays.
Be factual
State what happened and what you have changed.
Do not contact the reporter
Messaging them can lead to further action.
What usually sits behind it
- A report from another user.
- Repeated messages after a block.
- A group chat that was reported.
- Earlier warnings on the account.
What to do
- Screenshot the lock message.
- Note which chats may have been reported.
- Write a short, factual appeal.
- Send it to us for a clear review of the wording.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Users told the lock was for harassment.
- People involved in a dispute.
- Group chat admins.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can a false report cause a lock?
Yes, but the appeal should still be calm and factual.
Should I message the person?
No. Contacting them can make things worse.
Will deleting chats help?
It does not unlock the account and can look worse.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.