017
INCIBE cybersecurity helpline.
What is specific to Spain: regulators, reporting lines and rights.
In Spain, INCIBE’s free 017 helpline helps with hacked accounts, the AEPD runs a priority channel for urgent removal of sexual or violent content, the CNMC is the Digital Services Coordinator, and Appeals Centre Europe works in Spanish. If the official route fails, Unbanz handles Instagram ($800) and Facebook ($900) cases, paid upfront with a 100% refund if it fails.
INCIBE cybersecurity helpline.
Urgent removal of sensitive images.
DSA coordinator.
The Meta routes themselves do not change by country: appeal from the notice you see at login (or in Accounts Center), use www.instagram.com/hacked/ or www.facebook.com/hacked for a takeover, and ask for ad account reviews in business.facebook.com/accountquality. The full list is in the Meta appeal links directory. What follows is only what differs here.
| Link | What it is for |
|---|---|
| INCIBE: 017 www.incibe.es/linea-de-ayuda-en-ciberseguridad | Free, confidential cybersecurity helpline for hacked accounts and scams. |
| AEPD Canal Prioritario www.aepd.es/canalprioritario | For sexual or violent content published without consent; the AEPD can order urgent removal. |
| AEPD www.aepd.es/ | Data protection complaints. |
| CNMC www.cnmc.es/ | Digital Services Coordinator. |
| Policía Nacional / Guardia Civil www.policia.es/ | Report hacking and online fraud. |
| Appeals Centre Europe www.appealscentre.eu/ | Certified by Coimisiún na Meán. Reviews account suspensions and Page or Group removals on Facebook and Instagram after Meta’s own appeal, for users in any EU country. |
| ADR Center ods.adrcenter.com/en/ | Certified by Italy’s AGCOM in December 2024, including disputes over access to the platform, in many EU languages. |
ACE and ADR Center both work in Spanish. Our Spanish guide covers the same routes. Catalan, Basque or Galician speakers can appeal to Meta in Spanish for consistency.
As an EU user you get a statement of reasons, Meta’s internal appeal and then a certified dispute body. See DSA appeal rights.
Unbanz handles Instagram account recovery for a fixed $800, paid upfront by card, with a 100% refund if the case fails. Guaranteed 3–7 days from the day we start, with a 100% refund if it fails. We are independent, not Instagram, and we never ask for your password or login codes.
To start, send a screenshot of the full notice, the username or link, and your country to team@unbanz.com. See every fee on the pricing page.
Meta appeal links directory, Account recovery by country.
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.
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QUICK ANSWERS
Yes, it is INCIBE’s free and confidential helpline.
A fast channel to request removal of sexual or violent content published without consent.