Notice
Screenshot it first.
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Instagram account down? A guide for med spas and clinics.
Your bookings, leads and messages run through this account. Here is where to start.
For a med spa, first check whether the Instagram account itself is disabled or only the ads are restricted. Before-and-after photos and health claims are common triggers. Appeal from the notice or Business Support Home once, in plain words. Meta makes the final decision.
Admins
Check who still has access.
Appeal
Once, in plain words.
What commonly triggers it in your industry
- Before-and-after images in ads.
- Claims about results of treatments.
- Targeting or wording that implies a personal health condition.
- Booking links that redirect several times.
| Link | What it is for |
|---|---|
| Account Status help.instagram.com/338481628002750 | In the app: Settings, then Account Status. Shows removed posts, features you are blocked from and, where offered, a Request a review button. Check it before anything else if you can still log in. |
| Disabled Instagram accounts help.instagram.com/366993040048856 | Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form. |
| Hacked Instagram account www.instagram.com/hacked/ | For a login that stopped working with no disabled or suspended message, or an email, phone or username that changed without you. |
Facebook and Pages
| Link | What it is for |
|---|---|
| Personal account suspended or disabled www.facebook.com/help/103873106370583 | Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in. |
| Hacked Facebook account www.facebook.com/hacked | For a takeover: password, email, phone or name changed, or posts and messages you did not send. |
| Find your account www.facebook.com/login/identify | Password reset by email, phone or username. Start here if you see no disabled or suspended message. |
Ads and Business Portfolio
| Link | What it is for |
|---|---|
| Business Support Home (Account Quality) business.facebook.com/accountquality | Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered. |
| Business verification www.facebook.com/business/help/2058515294227817 | Meta’s steps for verifying a Business Portfolio: documents, legal name and address must match. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
Before you open any link
- Screenshot the full notice, with the date.
- Use the phone or computer you usually log in from, without a VPN.
- Appeal once, in plain words. Repeated appeals do not help.
- Do not make a new account while you wait.
- Never give your password or login codes to anyone. Unbanz never asks for them.
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The username or profile link.
- A screenshot of the exact notice, with the date.
- What you already tried (appeal, ID upload, verification).
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Meta appeal links directory, agency hub.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
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Transcript
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Updated November 2026
For Instagram, the appeal starts from the notice at login or from Account Status in the app. Meta may ask for a video selfie before it looks at the appeal. A countdown on the notice shows how long the account can still be appealed. If both Instagram and Facebook went down together, see linked accounts disabled together. All official links: Instagram appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can we post before-and-after photos?
Organic posts follow Community Guidelines. Ads have stricter rules; check Meta’s advertising standards.
Our account and ads went down together. Which first?
The account. Ad access depends on the profile behind it.