Cannot log in to Facebook after changing phone?

Why it breaks

• The authenticator app stayed on the old phone.
• SMS codes go to a SIM you no longer use.
• The new phone has no saved login.
• The recovery email is old.

Steps

1. If the old phone still works, log in there and add the new phone as a device.
2. Look for saved backup codes in notes, email or a password manager.
3. If you have neither, use the lost-access option and follow the selfie or ID steps.
4. Once in, set up two-factor on the new phone and store backup codes safely.

What to send

• Your Facebook profile link or the name on the profile.
• A screenshot of the message or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Facebook profile link and what happens when you try to log in.
2. We tell you honestly whether this is something we can help with.
3. We work out which official recovery route fits and prepare what you need to send.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• People who upgraded phones.
• Owners whose old phone was lost or damaged.
• Anyone who relied on a single device.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Questions people also ask (2026)

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

What if I no longer have the email or phone on the account?

Start from facebook.com/login/identify or the Instagram “Forgot password” screen on a phone or computer you have logged in from before. Meta may offer other options there, such as a code to a different contact, a video selfie or an ID photo. Which options appear depends on the account.

Does a recognised device help?

Often, yes. Meta may trust a phone, browser or network you have used to log in before, so try recovery from that device and connection rather than a new one.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

Updated November 2026

For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.

The hacker changed my email and phone. Can I still recover it?

Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.

What to send us

• The username or profile link.
• A screenshot of the exact notice, with the date visible.
• Whether you already appealed, and what Meta replied.
• Whether you still have the email and phone number on the account.
• Never your password or login codes.

Send it on WhatsApp or to team@unbanz.com.