One document
Passport or driver's licence.
Home / Facebook account help
Facebook asking for ID in Canada or Australia?
One clear document with the name on the profile is the whole job. Most failed uploads come down to glare, cropping or a name mismatch.
Upload one clear photo of a government ID whose name and date of birth match the profile, inside the Facebook screen only. In Canada that is usually a passport, a provincial driver's licence or a provincial photo ID card. In Australia it is usually a passport, a state or territory driver's licence or a photo card. You can cover numbers Facebook does not need, but keep your name, photo and date of birth visible.
Name match
Same name as the profile.
Clear photo
All four corners, no glare.
Before you upload
- Use daylight and a dark, flat surface. Show all four corners.
- Use the same document each time you are asked.
- Upload from the phone or computer you normally use, without a VPN.
If the name does not match
If the profile uses a nickname or a shortened name, Facebook lists combinations of documents on the upload screen, such as an ID plus a document showing the name you use. Follow that list rather than editing the profile name while the check is open.
Scams to ignore
Nobody needs your ID by email or DM to help with a Facebook check. In Canada, report identity fraud to the Canadian Anti-Fraud Centre. In Australia, IDCARE helps people whose ID has been misused.
Related
See Facebook ID upload request, Facebook ID verification, US, Facebook ID verification, UK, Facebook recovery, Canada.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Facebook users in Canada, Australia.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Which ID works for Facebook in Canada?
Usually a Canadian passport, driver’s licence or provincial photo ID, with the same name as the profile. Facebook often asks for a video selfie instead.
Is there an outside appeal in Canada?
The Office of the Privacy Commissioner handles privacy complaints, not account appeals. There is no outside appeal body for Meta account decisions.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Can I use a Medicare card or health card?
Use a passport or driver's licence where you can. They are the documents that show a photo, name and date of birth together.
How many times can I upload ID?
You can usually retry, but fix the cause first. Many quick retries make it harder, not easier.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.