Name the asset
Profile ads, Page, ad account or Instagram.
Home / Guides
Accounts Center says restricted, but Facebook looks normal.
A restriction can sit on one asset while your feed still loads. Name the layer before you appeal.
If Accounts Center or Account Quality shows a restriction while Facebook still looks normal, you are usually restricted on advertising access, a Page, an ad account or a linked Instagram feature, not locked out of login. Open Business Support Home on a computer, screenshot the exact asset named, and request a review only for that asset. Do not create a second profile. Meta makes the final decision.
Login still works
This is not a disabled profile.
One review
Request review on the asset that is listed.
Why Facebook can still look normal
- Your personal feed, Messenger and friends list can work while personal advertising access is restricted.
- A Page can be restricted from advertising or unpublished while your profile is fine.
- An ad account or Business Portfolio can be down while you still open facebook.com.
- Instagram linked through Accounts Center can show a separate Account Status issue.
What to do
- Open Accounts Center and note every warning.
- On a computer, open Business Support Home and expand each listed asset.
- Screenshot the reason line with the asset name visible.
- If a Request review button is offered, use it once with a short factual note.
- If login itself fails with a disabled notice, switch to the Facebook disabled appeal guide instead.
Related: profile vs ad account vs Page, Page restricted from advertising, Meta appeal links directory.
Official links
| Link | What it is for |
|---|---|
| Accounts Center accountscenter.facebook.com/ | Password, two-factor, devices, linked Instagram and Facebook profiles, and some identity checks. |
| Business Support Home (Account Quality) business.facebook.com/accountquality | Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Facebook Help Center www.facebook.com/help/ | Searchable help articles, including the rule your notice refers to. |
| Account Recovery Hub www.meta.com/account-recovery-support/ | Meta’s own starting page for Facebook, Instagram and Threads login and recovery. |
Before you open any link
- Screenshot the full notice, including the date and any reference number.
- Use the phone or computer you usually log in from, on your normal network, without a VPN.
- Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
- Do not make a new account while you wait.
- There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The username or profile link.
- A screenshot of the exact notice, with the date.
- What you already tried (appeal, ID upload, verification).
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Meta appeal links directory, restricted vs disabled, how to contact Meta.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Is my account disabled?
Not if you can still log in and use Facebook normally. A restriction on ads or a Page is a different layer.
Should I appeal from the login screen?
Only if you see a disabled or suspended notice at login. Otherwise use Business Support Home.
Does clearing the cache help?
It does not remove a Meta restriction. Check Account Quality on a computer.