Official routes first
Every route here starts with Meta’s own tools.
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Unbanz vs Hacked.com.
What each covers, how you reach them, and how terms and payment work. From each company’s own website, read 4 November 2026.
Unbanz and Hacked.com are separate, independent services. Hacked.com is an independent US account recovery and scam response service. It starts with a free callback or a paid 50-minute Zoom assessment with a security expert, then sells recovery packages per incident. Unbanz handles three Meta problems only: suspended or disabled Instagram and Facebook accounts, disabled or restricted Meta ad accounts, and username claims. Neither can override Meta. Meta makes the final decision, and the free official appeal should come first.
Updated
Checked 4 November 2026.
Your password stays with you
Nobody legit needs it.
Short answer
Unbanz and Hacked.com are separate, independent services. Hacked.com is an independent US account recovery and scam response service. It starts with a free callback or a paid 50-minute Zoom assessment with a security expert, then sells recovery packages per incident. Unbanz handles three Meta problems only: suspended or disabled Instagram and Facebook accounts, disabled or restricted Meta ad accounts, and username claims. Neither can override Meta. Meta makes the final decision, and the free official appeal should come first.
Side by side
| Hacked.com | Unbanz | |
|---|---|---|
| What they cover | Personal and business account recovery for social, email and phone accounts, plus demand letters and small claims preparation when recovery stalls | Instagram and Facebook accounts that are suspended or disabled (one combined service), Meta ad accounts that are disabled or restricted, and username claims |
| How you contact them | Free callback in Los Angeles business hours, or a paid Zoom call | WhatsApp (+1 934 201 2490) or email (team@unbanz.com) |
| Pricing and terms | Published packages. On 4 November 2026 its pricing page listed a $149 assessment call, credited toward a $499 personal or $990 business package | Fixed fees, paid upfront by card, with a 100% refund if the case fails |
| Payment | Not stated on the pages we read | Card |
| Asks for your password? | No. Its site says it does not ask for passwords or authentication codes | No. Your password stays with you |
| Claims Meta affiliation? | No. Its site says it is independent and not affiliated with any platform | No. Independent service, not affiliated with Meta |
Hacked.com details come from its own website (hacked.com/pricing/), read on 4 November 2026. Check its site for current terms.
The main differences
- Hacked.com covers many platforms beyond Meta, including email and phone accounts, and adds legal-style steps such as demand letters and small claims preparation.
- Hacked.com works through scheduled Zoom calls. Unbanz works over WhatsApp and email, in writing.
- Unbanz focuses only on Meta: Instagram and Facebook suspended or disabled accounts, Meta ad accounts, and username claims.
When Hacked.com may suit you better
If your problem is outside Meta, or you want a service that covers several platforms at once, Hacked.com may fit better. Ask them directly.
When Unbanz may suit you better
If your Instagram or Facebook account is suspended or disabled, your Meta ad account is disabled or restricted, or you want a username held by an inactive account, that is the whole of what we do. You talk to us in writing on WhatsApp or by email.
Try the free official route first
Whoever you choose, start with Meta’s own tools: the notice in the app, Accounts Center and the official appeal links, or Business Support Home for ad accounts. In the EU, including the Netherlands and France, Digital Services Act routes such as Appeals Centre Europe exist after the internal appeal.
Checks before you pay any recovery service
- It never asks for your password or login codes.
- It does not claim a private line into Meta.
- It tells you the terms in writing before work starts.
- It does not ask for crypto or gift cards.
See is Unbanz legit and the best Instagram recovery services.
Want it done for you?
Want it done for you? Fees are fixed. Your password stays with you. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Is Hacked.com the same as Unbanz?
No. They are separate, unrelated companies.
Which is better, Unbanz or Hacked.com?
It depends on the problem. Hacked.com covers a wider range. Unbanz focuses only on suspended or disabled Instagram and Facebook accounts, Meta ad accounts and username claims.
Can either service promise my account back?
No. Meta makes the final decision on every account.
Do I need to share my password?
No. Your password stays with you.