Stop retrying
Repeated tries from a new place extend the lock.
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Snapchat locked your account while you were travelling?
A login from a new country can look like a takeover, especially with a new SIM or hotel Wi-Fi.
Logging in from another country, on a roaming or local SIM or on public Wi-Fi, can look like a takeover and lead to a lock. Stop retrying, connect from your usual network if you can, and log in once. Then use the unlock form and say you were travelling. If codes go to a number you cannot reach, tell us.
Use a trusted network
Your home network or mobile data looks more normal than a public one.
Mention the travel
A short line in the form explains the new location.
What usually sits behind it
- A login from a new country.
- A local SIM with a new number.
- Public Wi-Fi or a hotel network.
- A VPN used while travelling.
What to do
- Turn off any VPN and stop retrying.
- Log in once from your usual network or data.
- Use the unlock form and mention the travel.
- Send us the message if the lock stays.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Travellers and expats.
- People using a local SIM.
- Anyone who logged in from a hotel network.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Codes go to my home number. What now?
Roaming may work. If not, tell us what you can receive.
Will it happen again?
It may. Add a second contact method before you travel.
Can I wait until I am home?
Often yes. Logging in from home can look normal again.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.