Read the message
Temporary lock or permanent ban.
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Snapchat account locked in Canada or Australia?
Read the message first. A temporary lock and a permanent ban use different routes.
If Snapchat locked your account in Canada or Australia, first check whether the lock is temporary or permanent. For a temporary lock, wait out the timer on your usual phone without installing modified apps. For a longer ban, use Snapchat Support's in-app report and the unlock or Appeal Decision options when they appear. If a hacker took the account, secure email and report fraud to the Canadian Anti-Fraud Centre or to ReportCyber in Australia.
Usual phone
No modified Snapchat apps.
Support in-app
Use Snapchat's own forms.
Steps
- Screenshot the lock or ban message with the date.
- If it shows a timer, wait it out on the same phone and do not create a second account yet.
- If it looks permanent, open Snapchat Support in the app or on the web and submit the unlock or appeal form once.
- Turn off VPNs and remove third-party Snapchat clients.
- If email or phone was changed by a hacker, recover those first, then use Snapchat's hacked-account flow.
Canada and Australia notes
Write Support in English (or French in Canada if that is easier). ReportCyber at cyber.gov.au and the Canadian Anti-Fraud Centre take fraud reports; they do not unlock Snapchat accounts. Used phones can carry a device restriction from a previous owner; see device-ban guidance if the message mentions SS06 or the device itself.
Related
See Temporary or permanent lock, Snapchat locked, US, Snapchat locked, Australia, Device ban, US or UK, Device ban appeal guide.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Snapchat users in Canada or Australia with a locked or banned account.
- People who lost access after changing phones or travelling.
- Creators and businesses with a public profile on Snapchat.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will logging in on a new phone fix a lock?
Often no. A new phone can trigger more checks. Prefer the device you used before the lock.
Are DMs offering to unlock Snapchat safe?
No. Anyone asking for your password or login code is a scam.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.