Check the lock type
At accounts.snapchat.com.
Home / Snapchat account help
Snapchat account locked in Australia?
Snapchat is how a lot of people here keep in touch. Here is how to tell what kind of lock you have and what to do.
If Snapchat locked your account in Australia, first check whether the lock is temporary or permanent at accounts.snapchat.com. A temporary lock shows an unlock option once it is available. A permanent ban needs a request to Snapchat Support. Remove any third-party apps or tweaks first.
Remove add-ons
Third-party apps and tweaks cause locks.
Use Snapchat Support
For permanent bans.
Temporary or permanent?
Log in at accounts.snapchat.com from a browser. If it shows an Unlock option, the lock is temporary. If it says the account is permanently locked for breaking the Community Guidelines, you need to contact Snapchat Support through help.snapchat.com.
Common causes we see from Australia
- Unofficial Snapchat versions or apps that save snaps or add features.
- Adding many people in a short time, for example after sharing your username in groups.
- Logging in from a new phone or a VPN, or while travelling.
- Reports from other users.
If someone else got into it
If your email or phone was changed by someone else, use the hacked-account steps, not the unlock flow. See Snapchat account hacked. For extortion or threats, report to ReportCyber and Scamwatch.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Snapchat users in Australia with a locked or banned account.
- People who lost access after changing phones or travelling.
- Creators and businesses with a public profile on Snapchat.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
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Transcript
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will deleting the app unlock it?
No. Reinstalling does not change the lock on the account.
Can I write to Snapchat Support in English?
Yes. Snapchat Support is reached through help.snapchat.com.
What about Snapchat+ or memories?
Memories are tied to the account. If it comes back, they usually come back with it.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.