Appeal Decision
Only if the screen offers it.
Home / Snapchat account help
Snapchat device ban on your phone, in the US or UK?
A device ban is tied to the phone, not just your username. Here is how to tell which problem you have.
An SS06 message means Snapchat has restricted the device. If the login screen shows Appeal Decision, use it once with accurate details. If it does not, Snapchat treats the decision as final for that device. Snapchat says devices bought recently are generally not unbanned, so if the phone came second-hand, take it up with the seller. Check your own account on another device you own to see whether the account itself is locked.
Used phone
Raise it with the seller.
Your account
Test it on another device.
Steps
- Screenshot the error code and the wording.
- If Appeal Decision appears, submit once and wait.
- Log in to your account on another phone you own, or on the web, to see if the account is affected.
- If you bought the phone used in the last few weeks, contact the seller or the store.
Buying used phones in the US and UK
Refurbished phones from carriers, big retailers and marketplaces can arrive with a Snapchat device restriction. Where the seller allows it, log in to Snapchat before you buy. If it already has a restriction, ask the seller about a return under their terms.
What not to do
- Do not try to change or hide device identifiers.
- Avoid “ban remover” tools that ask for your login or to change your phone.
- Do not open fresh accounts on the same phone.
Related
See Snapchat device ban (SS06), Snapchat locked, US, Snapchat locked, UK, Banned after switching phones.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Snapchat’s own channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Snapchat users in United States, United Kingdom.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Is SS06 permanent?
If Appeal Decision is not offered on the login screen, Snapchat treats it as final for that device.
Does a factory reset clear a Snapchat device ban?
Snapchat does not list a reset as a fix. The restriction is tied to the device, so expect it to stay.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.