Check the lock
At accounts.snapchat.com.
Home / Snapchat account help
Snapchat account locked in the US?
From a temporary lock after a new phone to a permanent ban, here is how to tell which one you have and what to do.
If Snapchat locked your account in the US, log in at accounts.snapchat.com to see whether the lock is temporary or permanent. A temporary lock shows an Unlock option once it is available. A permanent lock needs a request to Snapchat Support at help.snapchat.com. Remove unofficial apps and tweaks before you try.
Remove add-ons
Unofficial apps and tweaks cause locks.
Permanent ban
Contact Snapchat Support.
Steps
- Log in at accounts.snapchat.com from a browser and read what it says about the lock.
- If there is an Unlock option, the lock is temporary. Use it once it becomes available.
- Delete any unofficial Snapchat app, tweak or third-party add-on before you unlock.
- If the account is permanently locked, contact Snapchat Support through help.snapchat.com.
- Once you are back in, turn on two-factor authentication and check the email and number on the account.
Common causes
- Unofficial Snapchat versions, or apps that save snaps or add features.
- Adding many people in a short time.
- Logging in from a new phone, a VPN or a new state.
- Reports from other users.
Hacks, scams and extortion
If someone changed your email or number, use the hacked-account steps rather than the unlock flow. See Snapchat hacked with no access to email or phone. Report online scams and extortion to the FBI at ic3.gov. If anyone threatens to share private images, do not pay, keep the messages and report it.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Snapchat users in the US with a locked account.
- Parents helping a teenager who lost access.
- Creators and businesses with a public profile.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will deleting the app unlock it?
No. Reinstalling does not change the lock on the account.
Is there a Snapchat phone number?
No. Snapchat Support works through help.snapchat.com. Numbers online that claim to be Snapchat support are often scams.
What happens to my memories?
Memories are tied to the account. If it comes back, they usually come back with it.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.