Austria
KommAustria (with RTR) is the Digital Services Coordinator, and RTR’s media department is .
Home / Meta appeal links
Meta appeal links for other EU countries.
What is specific to other EU countries: regulators, reporting lines and rights.
Every EU country gets the same Digital Services Act rights: a statement of reasons, Meta’s internal appeal and then a certified dispute body such as Appeals Centre Europe. What differs is the local data authority, police route and the languages each dispute body works in. If the official route fails, Unbanz handles Instagram ($800) and Facebook ($900) cases, paid upfront with a 100% refund if it fails.
Belgium
BIPT is the Digital Services Coordinator.
Luxembourg
The CNPD handles data complaints.
The Meta routes
The Meta routes themselves do not change by country: appeal from the notice you see at login (or in Accounts Center), use www.instagram.com/hacked/ or www.facebook.com/hacked for a takeover, and ask for ad account reviews in business.facebook.com/accountquality. The full list is in the Meta appeal links directory. What follows is only what differs here.
Austria
KommAustria (with RTR) is the Digital Services Coordinator, and RTR’s media department is itself a certified out-of-court dispute body, working in German. The Datenschutzbehörde handles data complaints.
| Link | What it is for |
|---|---|
| RTR www.rtr.at/ | Digital Services Coordinator support and a certified dispute body. |
| Datenschutzbehörde www.dsb.gv.at/ | Data protection authority. |
| Watchlist Internet www.watchlist-internet.at/ | Warnings about online scams and fake support. |
Belgium
BIPT is the Digital Services Coordinator. Forward suspicious messages to suspect@safeonweb.be. Appeal in French, Dutch or German.
| Link | What it is for |
|---|---|
| BIPT www.bipt.be/ | Digital Services Coordinator. |
| Data Protection Authority www.dataprotectionauthority.be/ | Data protection complaints. |
| Safeonweb safeonweb.be/ | Official cybersecurity advice and phishing reporting. |
Luxembourg
The CNPD handles data complaints. BEE SECURE runs the national helpline and stopline for online safety.
| Link | What it is for |
|---|---|
| CNPD cnpd.public.lu/ | Data protection authority. |
| BEE SECURE www.bee-secure.lu/ | Online safety helpline and stopline. |
Portugal
ANACOM is the Digital Services Coordinator and CNPD the data authority. ADR Center works in Portuguese.
| Link | What it is for |
|---|---|
| ANACOM www.anacom.pt/ | Digital Services Coordinator. |
| CNPD www.cnpd.pt/ | Data protection authority. |
| Centro Nacional de Cibersegurança www.cncs.gov.pt/ | National cybersecurity centre. |
Poland
UODO handles data complaints and CERT Polska takes incident reports. Appeals Centre Europe communicates in Polish.
| Link | What it is for |
|---|---|
| UODO uodo.gov.pl/ | Data protection authority. |
| CERT Polska incydent.cert.pl/ | Report phishing and hacking. |
Czechia
ÚOOÚ is the data authority; report hacking to the Police of the Czech Republic.
| Link | What it is for |
|---|---|
| ÚOOÚ uoou.gov.cz/ | Data protection authority. |
| NÚKIB nukib.gov.cz/ | National cyber and information security agency. |
| Policie ČR www.policie.cz/ | Report online crime. |
Greece
The Hellenic DPA handles data complaints and the Hellenic Police Cyber Crime Division takes reports. ADR Center works in Greek.
| Link | What it is for |
|---|---|
| Hellenic Data Protection Authority www.dpa.gr/ | Data protection authority. |
| Cyber Crime Division www.astynomia.gr/ | Hellenic Police cybercrime unit. |
Dispute bodies and languages
| Link | What it is for |
|---|---|
| Appeals Centre Europe www.appealscentre.eu/ | Certified by Coimisiún na Meán. Reviews account suspensions and Page or Group removals on Facebook and Instagram after Meta’s own appeal, for users in any EU country. |
| User Rights www.user-rights.org/en | Certified by Germany’s Bundesnetzagentur. Handles Facebook and Instagram moderation disputes in German, English, French and Italian. |
| ADR Center ods.adrcenter.com/en/ | Certified by Italy’s AGCOM in December 2024, including disputes over access to the platform, in many EU languages. |
| RTR-GmbH, Fachbereich Medien www.rtr.at/ | Certified by KommAustria; German. |
EU rights in one line
As an EU user you get a statement of reasons, Meta’s internal appeal and then a certified dispute body. See DSA appeal rights.
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Related
Meta appeal links directory, Account recovery by country.
About Unbanz
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QUICK ANSWERS
Good to know.
Why are Austria, Belgium, Luxembourg, Portugal, Poland, Czechia and Greece on one page?
The Meta routes are identical; only the local bodies differ, so each country has its own section.