Bundesnetzagentur
DSA complaints portal.
Home / Meta appeal links
Meta appeal links for Germany.
What is specific to Germany: regulators, reporting lines and rights.
In Germany, the Bundesnetzagentur is the Digital Services Coordinator, User Rights is a Berlin-based dispute body certified by it for Instagram and Facebook cases, and the Federal Court of Justice ruled in 2021 that Facebook must inform users and let them respond before blocking accounts over posts. If the official route fails, Unbanz handles Instagram ($800) and Facebook ($900) cases, paid upfront with a 100% refund if it fails.
User Rights
Certified dispute body.
BGH 2021
Right to be heard before blocks.
The Meta routes
The Meta routes themselves do not change by country: appeal from the notice you see at login (or in Accounts Center), use www.instagram.com/hacked/ or www.facebook.com/hacked for a takeover, and ask for ad account reviews in business.facebook.com/accountquality. The full list is in the Meta appeal links directory. What follows is only what differs here.
German bodies
| Link | What it is for |
|---|---|
| Digital Services Coordinator (Bundesnetzagentur) www.dsc.bund.de/ | Complaints about platforms breaking DSA duties, such as missing statements of reasons. |
| User Rights www.user-rights.org/en | Certified by Germany’s Bundesnetzagentur. Handles Facebook and Instagram moderation disputes in German, English, French and Italian. |
| Appeals Centre Europe www.appealscentre.eu/ | Certified by Coimisiún na Meán. Reviews account suspensions and Page or Group removals on Facebook and Instagram after Meta’s own appeal, for users in any EU country. |
| Your state data protection authority or the BfDI www.bfdi.bund.de/ | You can lodge a GDPR complaint locally; cases about Meta are coordinated with the Irish DPC. |
| HateAid hateaid.org/ | Advice for victims of digital violence and hate. |
| Polizei Onlinewache www.polizei.de/ | Each state’s online police station for hacking, fraud and extortion. |
The 2021 Federal Court of Justice rulings
In July 2021 the Bundesgerichtshof ruled (III ZR 179/20 and III ZR 192/20) that Facebook’s terms were invalid where they let it remove posts and block accounts without informing the user afterwards, and before an account block, giving a chance to respond. German users still cite these rulings in appeals and in court.
Choosing a dispute body
User Rights decides on German or EU law and on platform terms, and communicates in German, English, French and Italian. Appeals Centre Europe reviews against Meta’s own policies. You may pick either body once Meta’s internal appeal is done.
Auf Deutsch
Write the appeal in German if that is your strongest language. Our German guide to Meta appeal links covers the same routes.
EU rights in one line
As an EU user you get a statement of reasons, Meta’s internal appeal and then a certified dispute body. See DSA appeal rights.
Want it handled for you?
Unbanz handles Instagram account recovery for a fixed $800, paid upfront by card, with a 100% refund if the case fails. Guaranteed 3–7 days from the day we start, with a 100% refund if it fails. We are independent, not Instagram, and we never ask for your password or login codes.
To start, send a screenshot of the full notice, the username or link, and your country to team@unbanz.com. See every fee on the pricing page.
Related
Meta appeal links directory, Account recovery by country.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.
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QUICK ANSWERS
Good to know.
Do I have to accept a Facebook block without explanation?
No. The DSA requires a statement of reasons, and German case law adds a right to be heard.
Which dispute body should I use in Germany?
User Rights or Appeals Centre Europe; both handle Facebook and Instagram.