One document
License, state ID or passport.
Home / Instagram recovery
Instagram asking for ID in the US or Canada?
Which document to use and how to get the video selfie right the first time.
Upload one clear photo of a driver's license, state or provincial ID, or passport whose name matches the account, inside the Instagram screen only. For a video selfie, use daylight, no filters, your usual phone and no VPN. Never send ID to anyone who messages you.
Selfie
Daylight, usual phone.
Only in-app
Never by DM or email.
Why checks fail
- Glare or cropped corners.
- A name that does not match the profile.
- Many submissions in a short time.
- VPN or an unfamiliar device.
If it fails again
Wait at least a day, fix the cause, then try once more. Read video selfie rejected again.
Related
See Instagram ID verification request, Video selfie verification, ID verification, UK and EU, Instagram disabled, US.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Instagram users in United States, Canada.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Which ID works for Instagram in the US?
Usually a US driver’s license, state ID or passport, with the same name as the profile. Instagram often asks for a video selfie instead.
Which ID works for Instagram in Canada?
Usually a Canadian passport, driver’s licence or provincial photo ID, with the same name as the profile. Instagram often asks for a video selfie instead.
No reply after the appeal: what now?
Meta does not commit to a timeline. Check Accounts Center, then Account status, and the linked email including spam. Do not send repeated appeals or open new accounts while waiting.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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QUICK ANSWERS
Good to know.
Can I use a Real ID?
Yes, a Real ID driver's license or state ID is a normal government ID.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.