Shared signals
Device, phone, email or network.
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Disabled because of an account you do not recognise.
When Instagram says your account was disabled because it is connected to another account that broke the rules, and you have never heard of that account.
“Linked” usually means Meta saw signals tying the two accounts together, such as the same device, phone number, email, IP address or Accounts Center profile. It does not need to be an account you own. Shared phones, a family Wi-Fi, a reused phone number or a hacker who logged in from your device can all create a link. Appeal from the notice and explain plainly that you do not control the other account and why the signals might overlap. Meta makes the final decision.
Say it plainly
You do not control the other account.
Clean up
Remove unknown logins and devices.
Common reasons two accounts look linked
- A phone, laptop or tablet used by more than one person.
- A phone number that used to belong to someone else.
- The same home, office, school or hostel Wi-Fi.
- An account added to your Accounts Center, or an old account you forgot.
- A takeover: the person who hacked you logged in to their own accounts from your session.
What to write in the appeal
Name your own account and what you use it for. Say that you do not run the other account and do not know who does. Give the likely reason for the overlap in one sentence, for example a shared family phone or a recycled number. Mention any security problem you noticed. Do not guess at the other person’s identity or accuse anyone.
Where to go
| Link | What it is for |
|---|---|
| Disabled Instagram accounts help.instagram.com/366993040048856 | Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form. |
| Account Status help.instagram.com/338481628002750 | In the app: Settings, then Account Status. Shows removed posts, features you are blocked from and, where offered, a Request a review button. Check it before anything else if you can still log in. |
| Accounts Center accountscenter.instagram.com/ | Password, two-factor, devices that are logged in and linked Facebook profiles. Some reviews and identity checks now open from here. |
| Hacked Instagram account www.instagram.com/hacked/ | For a login that stopped working with no disabled or suspended message, or an email, phone or username that changed without you. |
Clean up before and after
- In Accounts Center, remove any profile you do not recognise.
- Check where you are logged in and log out of unknown devices.
- Change your password and turn on two-factor with an authenticator app.
- Stop using shared devices for the account while the appeal is open.
Before you open any link
- Screenshot the full notice, including the date and any reference number.
- Use the phone or computer you usually log in from, on your normal network, without a VPN.
- Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
- Do not make a new account while you wait.
- There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is not Meta or Snap and cannot see inside their systems; the platform makes the final decision.
Related
Instagram appeal links, account integrity guide, how to contact Meta, no appeal button, Instagram unban help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
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CLIENTS
What clients say
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Updated November 2026
For Instagram, the appeal starts from the notice at login or from Account Status in the app. Meta may ask for a video selfie before it looks at the appeal. A countdown on the notice shows how long the account can still be appealed. If both Instagram and Facebook went down together, see linked accounts disabled together. All official links: Instagram appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can I be disabled for someone else’s account?
Yes. If Meta’s systems connect your account to one that broke the rules, both can be actioned. You can explain the overlap in the appeal.
Should I mention the other username?
Only if the notice names it. Say you do not control it.
Will removing the link restore my account?
Removing unknown links and devices is good practice, but only the appeal can reverse a disable.
Is my password needed for help?
No. Your password and login codes stay with you.