Facebook Page account down? A guide for hotels and guesthouses.

Your bookings, leads and messages run through this account. Here is where to start.

Updated 13 November 2026

For a hotel, check whether the restriction is on the Page, an admin profile or the ad account. Copycat pages and hacked admin profiles are common. Recover the admin first, remove unknown admins, then request one review. Meta makes the final decision.

Notice

Screenshot it first.

Admins

Check who still has access.

Appeal

Once, in plain words.

What commonly triggers it in your industry

A hacked admin profile used to post scam offers.
Impersonating pages reporting your real Page.
Promotions that look like giveaways without rules.
Shared logins among front-desk staff.

Instagram

Link	What it is for
Account Status help.instagram.com/338481628002750	In the app: Settings, then Account Status. Shows removed posts, features you are blocked from and, where offered, a Request a review button. Check it before anything else if you can still log in.
Disabled Instagram accounts help.instagram.com/366993040048856	Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form.
Hacked Instagram account www.instagram.com/hacked/	For a login that stopped working with no disabled or suspended message, or an email, phone or username that changed without you.

Facebook and Pages

Link	What it is for
Personal account suspended or disabled www.facebook.com/help/103873106370583	Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in.
Hacked Facebook account www.facebook.com/hacked	For a takeover: password, email, phone or name changed, or posts and messages you did not send.
Find your account www.facebook.com/login/identify	Password reset by email, phone or username. Start here if you see no disabled or suspended message.

Ads and Business Portfolio

Link	What it is for
Business Support Home (Account Quality) business.facebook.com/accountquality	Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered.
Business verification www.facebook.com/business/help/2058515294227817	Meta’s steps for verifying a Business Portfolio: documents, legal name and address must match.
Request a review when restricted from advertising www.facebook.com/business/help/530209463124901	Only an admin can request it. Meta notes that reviews are limited and that a completed review is final.

Before you open any link

Screenshot the full notice, with the date.
Use the phone or computer you usually log in from, without a VPN.
Appeal once, in plain words. Repeated appeals do not help.
Do not make a new account while you wait.
Never give your password or login codes to anyone. Unbanz never asks for them.

What to send us

Message us on WhatsApp or email team@unbanz.com with:

The username or profile link.
A screenshot of the exact notice, with the date.
What you already tried (appeal, ID upload, verification).
Never your password or login codes.

Want it done for you?

If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.

Meta appeal links directory, agency hub.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

CLIENTS

What clients say

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