Logged-in devices
Check old phones and tablets first.
Home / Facebook account help
Lost the email or phone on your Facebook account in the US?
A new number, an old work email or a carrier change is the usual reason. Here is the route back that still works.
If you can no longer reach the email or phone on your Facebook account, go to facebook.com/login/identify, find the account and choose the option that you no longer have access. Facebook may ask for a new contact and a photo of ID such as a US driver's license, state ID or passport. A device that is still logged in is the easiest way back.
No access option
Choose it on the recovery screen.
Matching ID
Driver's license, state ID or passport.
Steps
- Look for any device or browser still logged in to Facebook or Messenger. From there, add a new email in Accounts Center.
- If none, go to facebook.com/login/identify and search by name, old email or old number.
- When Facebook offers to send a code to a contact you cannot reach, choose that you no longer have access.
- Give an email you can reach now, and upload ID if asked.
- Check that inbox, including spam, for messages from Facebook.
If your number was recycled
US carriers reassign old numbers. If someone else now has your old number, do not rely on SMS codes. Use the no-access option and ID, and remove the old number once you are back in.
If a hacker changed them
Use facebook.com/hacked. Search your old email for the message from Facebook about the change; it often has a link to secure the account. Report fraud to the FTC at reportfraud.ftc.gov or the FBI at ic3.gov if money was taken.
Related
See Facebook lost email or phone, Lost email or phone, UK and EU, Facebook disabled, US, Facebook recovery, US.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Facebook users in United States.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Lost the email and phone on the account?
Use the “try another way” or “I no longer have access” option on the login screen, which may lead to a video selfie or ID check. Secure any new email before you use it for recovery.
Which ID works for Facebook in the US?
Usually a US driver’s license, state ID or passport, with the same name as the profile. Facebook often asks for a video selfie instead.
Where do I report a hack or scam in the US?
The FTC at reportfraud.ftc.gov and the FBI’s IC3 at ic3.gov.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
Official links by platform
Need only the links for one platform? See Facebook appeal links and forms. Wondering whether Meta can be reached by phone or email? Read how to contact Meta about a disabled account.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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Transcript
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Updated November 2026
For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.
The hacker changed my email and phone. Can I still recover it?
Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can I recover Facebook with only my name?
Facebook needs something to match you to the account: a logged-in device, an old contact or ID.
Which ID works best in the US?
A driver's license, state ID or passport whose name matches the profile.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.