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Facebook account recovery in the UK
The right route depends on whether you were hacked, lost your email or phone, or got disabled.
Facebook account recovery in the UK starts with the message you see. Hacked accounts go through Facebook’s hacked-account page. Lost email or phone goes through the login help flow from a device you used before. Disabled accounts need the appeal on the notice, before the deadline it shows.
Lost email or phone
Login help from a known device.
Disabled
Appeal from the notice.
Pick the right route
- Hacked: hacked Facebook account recovery.
- Lost the email or phone on the account: lost access to email or phone.
- Disabled or suspended: Facebook disabled appeal.
Local reporting in UK
If money was taken, ads were run on your card or you are being threatened, report to Action Fraud (England, Wales and Northern Ireland) or Police Scotland and tell your bank about any card charges. You can also ask Meta for a copy of your data under UK GDPR; the ICO handles complaints.
Tips that help
- Use the phone or computer you normally log in from.
- Use the same network you normally use, not a VPN.
- Have a government ID ready in the exact name on the profile.
- Write in English, briefly and factually.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and what happened to the account.
- We tell you honestly whether this is something we can help with.
- We prepare the recovery request and the supporting details for Facebook’s official process.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People in the UK locked out of their Facebook profile.
- Page admins and small businesses whose profile runs their pages and ads.
- Anyone who has tried the automated steps and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Which ID does Facebook accept in the UK?
Meta’s list changes, but a UK passport, photocard driving licence or biometric residence permit is the usual choice. Make sure the name matches the profile. Often Facebook asks for a video selfie instead of a document.
Disabled and Facebook shows no ID option?
Do the video selfie if offered, once, in good light. If nothing is offered, screenshot the screen with the date and avoid opening new accounts while you wait.
Hacked and disabled in the UK: who do I tell?
Use facebook.com/hacked first, then appeal the disable. Report the hack or scam to Report Fraud (which replaced Action Fraud on 4 December 2025) on 0300 123 2040, or Police Scotland on 101.
Where do I check status in Accounts Center?
Settings, then Accounts Center, then Account status. If you cannot log in, the notice on the login screen has the review button.
Is there an outside appeal in the UK?
Ofcom regulates platforms under the Online Safety Act but does not decide individual appeals. Appeals Centre Europe is set up under EU law and is aimed at users in the EU.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
The Facebook appeal still starts from the notice you see when you log in: choose the option to disagree or request a review, and complete any check Meta asks for, such as a video selfie or an ID upload. Meta states that you generally have 180 days to appeal a suspension. If the screen offers no appeal, see what to do with no appeal button and the Facebook appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Is there a Facebook phone number in UK?
Meta does not offer a phone line for personal account recovery. Be careful with numbers found online; many are scams.
My profile manages business pages. What now?
Add a second admin to the pages if anyone still has access, and see our guide on disabled profiles that manage pages.
Can Meta Verified help?
Meta Verified includes account support, but you need access to an account to subscribe.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Facebook account recovery?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $900 for one disabled, suspended or hacked Facebook profile. It covers preparing and filing through Facebook’s own process for that one profile. Facebook decides the outcome. This is not a guarantee of reinstatement. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.