Recovery screen
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Home / Facebook account help
No access to your Facebook email or phone in Canada or Australia?
Changed provider, moved, or lost an old work address. The route back is the same in both countries.
Use facebook.com/login/identify, pick the account and choose that you no longer have access to the email or phone. Facebook may then ask for a new contact and ID, such as a passport, a provincial or state driver's licence, or a photo card. If a hacker changed the details, start at facebook.com/hacked instead.
ID
Passport or driver's licence.
Hacked
facebook.com/hacked first.
Steps
- Check every device for a live Facebook or Messenger login.
- Use facebook.com/login/identify and search with an old email or number.
- Choose the no-access option and give a contact you can reach.
- Upload one clear ID if asked, with the name on the profile.
Reporting fraud
In Canada, report scams and account fraud to the Canadian Anti-Fraud Centre. In Australia, use ReportCyber at cyber.gov.au and Scamwatch. Keep the reference number.
Related
See Facebook lost email or phone, Facebook disabled, Canada, Facebook disabled, Australia, Facebook recovery, Canada.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Facebook users in Canada, Australia.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Lost the email and phone on the account?
Use the “try another way” or “I no longer have access” option on the login screen, which may lead to a video selfie or ID check. Secure any new email before you use it for recovery.
Which ID works for Facebook in Canada?
Usually a Canadian passport, driver’s licence or provincial photo ID, with the same name as the profile. Facebook often asks for a video selfie instead.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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QUICK ANSWERS
Good to know.
Can I use a Medicare card or health card as ID?
Use a passport or driver's licence where possible; they are the documents most often accepted.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.