No EU route
DSA bodies are for EU users.
Home / Facebook account help
Facebook rejected your appeal and you are in the UK or Australia?
The EU dispute bodies are not open to you, but data rights and a hack check still are.
Facebook says a failed appeal leaves the account permanently disabled with no second review. In the UK and Australia, the EU out-of-court dispute bodies under the Digital Services Act are not available, so the useful steps are checking for a hack at facebook.com/hacked, securing linked Pages and ad accounts, and making a data access request under UK GDPR or the Australian Privacy Act.
UK GDPR
A subject access request to Meta.
Australia
Privacy Act access request.
Steps
- Screenshot the notice and the date, and check whether any review option is still offered.
- If the account was taken over before it was disabled, use facebook.com/hacked on a device you have used before.
- Ask co-admins to confirm full control of your Pages and ad accounts.
- Send a data access request so you have a record of what was on the account.
United Kingdom
UK GDPR gives you the right to a copy of your personal data. If Meta does not respond properly, you can complain to the Information Commissioner's Office. Ofcom regulates platforms under the Online Safety Act but does not decide individual account appeals. If the account was hacked and used for fraud, report it to Action Fraud, or Police Scotland in Scotland.
Australia
The Privacy Act lets you ask an organisation for access to the personal information it holds about you, and the OAIC takes complaints if that goes unanswered. The eSafety Commissioner deals with online harms such as abuse and impersonation, not account restoration. Report a hack used for scams to ReportCyber and Scamwatch.
Related
See Facebook appeal rejected: what you can still do, UK GDPR subject access request, Facebook disabled, UK, Facebook disabled, Australia.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Facebook users in United Kingdom, Australia.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Is there an outside appeal in the UK?
Ofcom regulates platforms under the Online Safety Act but does not decide individual appeals. Appeals Centre Europe is set up under EU law and is aimed at users in the EU.
Where do I report a hack or scam in the UK?
Report Fraud (which replaced Action Fraud on 4 December 2025) on 0300 123 2040, or Police Scotland on 101.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Can I use Appeals Centre Europe from the UK?
No. Out-of-court bodies under the Digital Services Act are for people in the EU.
Will a data request get my account back?
No. It gives you a copy of your data and a record, which helps if you rebuild or pursue a complaint.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.