Try your old devices
A phone or laptop you used before helps.
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Facebook recovery for older accounts
Long-standing accounts often rely on emails and numbers that no longer exist.
Accounts opened years ago often use an email that was closed or a number that changed. Gather any old email that might still work, your full name as on the profile, friends who can confirm your identity, and an ID. Then try the recovery flow from a device you used before and send us where it stops.
List old emails
Even ones you think are closed.
Prepare an ID
Matching the name on the profile.
What is at risk
- An email provider that closed your address.
- A phone number from a previous carrier.
- Photos and memories from many years.
- Pages and groups you created.
What to gather
- Any email you might have used.
- Any phone number you might have used.
- Your name as on the profile and a photo ID.
- A device you logged in on before.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and what happened to the account.
- We tell you honestly whether this is something we can help with.
- We prepare the recovery request and the supporting details for Facebook’s official process.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People with accounts from the early years.
- Owners who changed email providers.
- Anyone who lost an old phone number.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can an old email be reopened?
Sometimes, by the provider. Try it.
What if I do not remember the email?
Try those you use. Tell us what you remember.
Will I lose the photos?
Not if the account is recovered.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Facebook account recovery?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $900 for one disabled, suspended or hacked Facebook profile. It covers preparing and filing through Facebook’s own process for that one profile. Facebook decides the outcome. This is not a guarantee of reinstatement. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.