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Screenshots and receipts.
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Facebook recovery for Marketplace sellers
When the account goes, the listings, the messages and the seller reputation go with it.
Marketplace sellers depend on one profile for listings and buyer chats. If it is disabled or hacked, gather your listing screenshots, order records and the message from Facebook, then use the official recovery route. Tell buyers through another channel and avoid selling from a second profile meanwhile.
Tell active buyers
Use a phone or email you already have.
Avoid a second profile
It can look like evasion.
What is at risk
- Active listings and buyer messages.
- Seller ratings built over time.
- Payouts or payments in progress.
- Page and group roles tied to the profile.
What to gather
- Screenshots of recent listings and buyer messages.
- The message from Facebook, with the date.
- The email and phone linked to the account.
- A list of Pages or groups you manage.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and what happened to the account.
- We tell you honestly whether this is something we can help with.
- We prepare the recovery request and the supporting details for Facebook’s official process.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Casual and regular sellers.
- Small resellers.
- People selling local goods.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can I appeal if a listing was flagged?
Yes. Say what the item was and why it was allowed.
What if the hacker posted fake listings?
Warn buyers and start the hacked-account route.
Will my ratings return?
If the account returns, yes.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Facebook account recovery?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $800 for one Facebook Marketplace case. Marketplace is a Facebook product. It is not the fee for an Instagram account. Facebook decides the outcome. This is not a guarantee. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.