Appeal once
From the notice, with accurate details.
Home / Facebook account help
Facebook disabled your account and you are in Switzerland?
From Zurich, Geneva, Basel or elsewhere in Switzerland, the appeal in the notice is the route. Matching ID matters most.
If Facebook disabled your account in Switzerland, appeal once from the notice and upload ID if asked. A passport or Swiss ID card works best when the name matches the profile. If the account was hacked or used to scam people, report it through the Federal Office for Cyber Security or your cantonal police and keep the reference number.
Matching ID
Passport or Swiss ID, same name.
Hacked
Report it and keep the reference.
Steps
- Screenshot the notice with the date and any appeal deadline shown.
- Appeal from the notice, logged in on the device you normally use.
- If asked for ID, upload a clear photo of a government ID where the name matches the profile.
- If you manage Pages or ad accounts, ask another admin to check them in Meta Business Suite.
- Once you are back in, turn on two-factor authentication and remove devices you do not recognise.
ID checks from Switzerland
If the profile uses a nickname and your ID shows your legal name, say so in the appeal so the names can be matched. Use one document and the same one each time you are asked. Residents who moved to Switzerland recently should mention the move if the profile shows older logins from another country.
Privacy and cyber reports
The Swiss Federal Act on Data Protection lets you ask Meta for the personal data it holds about you. For fraud, extortion or a hack, report through the Federal Office for Cyber Security form and your cantonal police. These bodies do not reverse bans, but a reference number helps if you need to explain a hack in the appeal. Related: Facebook disabled: how to appeal, Facebook account recovery in Switzerland and Meta ad account disabled in Switzerland.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Facebook users in Switzerland after a ban.
- Swiss businesses that run Pages and ads.
- Residents and expats in Switzerland.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can I call Facebook?
Facebook does not offer phone support for disabled accounts. Numbers online that claim to be Facebook support are often scams.
Can I write the appeal in German, French or Italian?
Yes. Write in the language you are most comfortable with. Meta may reply in English.
Will a new profile help?
Facebook allows one personal profile per person. A new one can be removed and can count against the appeal.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a disabled Facebook account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.