Remove the tool
Uninstall the modified app or plug-in first.
Home / Snapchat account help
Snapchat account locked after using a third-party app?
Modified Snapchat apps and add-ons are one of the clearest reasons for a lock.
Snapchat locks accounts that log in through modified apps, plug-ins or tools that change how the app works. Remove the add-on, log out everywhere, reinstall the official app from the store, and then use the unlock form once. If the lock stays, send us the message and we prepare the appeal.
Use the official app
Reinstall it from your store.
Use the form once
Extra submissions slow things down.
What usually sits behind it
- A modified or unofficial Snapchat client.
- A plug-in that saves snaps or changes the interface.
- Login through a tool that is not Snapchat’s own.
- Automation that sends snaps for you.
What to do
- Delete the modified app or plug-in.
- Install the official app and log in on your usual device.
- Open the lock message and use the unlock form once.
- Send us the message if the lock stays.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Users of modified Snapchat apps.
- Accounts that used plug-ins.
- People locked after installing something new.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can I log in through the website?
Often yes, but the lock applies to the account, not the app.
Will my Memories be there?
They return if the account is unlocked.
How long does a lock last?
It varies by the reason in the message.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.