Read the wording
The message names the reason.
Home / Snapchat account help
Snapchat says your account is permanently banned?
Permanent bans are hard but not always final. The appeal needs to be specific.
A permanent ban is the strictest action on a Snapchat account, but appeals are sometimes accepted when the reason was a mistake or the facts are clear. Gather the message, a short account of what you were doing, and any proof that supports it. Do not create another account to get around it, which can harm your appeal.
Explain what happened
Short, factual and specific.
Do not evade it
A new account can make the ban stick.
What usually sits behind it
- A violation of the community guidelines.
- Repeated earlier locks.
- Reports from other users.
- A device or number tied to a banned account.
What to do
- Screenshot the message and note the date.
- Write what you were doing in a few lines.
- Gather anything that supports your side.
- Send it to us and we prepare the appeal.
What to send
- Your Snapchat username.
- A screenshot of the lock or ban message, with the date visible.
- Which phone number or email is on the account (just which one, never a code).
- What phone you use and what happened before it started.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Snapchat username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the details to go through Snapchat’s own support channels.
- We stay in touch while you wait. Snapchat makes the final decision, and nobody can promise the outcome.
Who this is for
- Users told the ban is permanent.
- People who lost years of Memories.
- Business accounts that were banned.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Updated November 2026
Snapchat locks and bans are handled through Snapchat Support forms. A temporary lock usually ends on its own; permanent bans and device bans need the support form. All official links: Snapchat support links directory.
Can I unlock Snapchat by making a new account?
Not while the device is banned. New accounts on the same device can be locked too.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Snapchat replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Is a permanent ban reversible?
Sometimes. We cannot promise any outcome.
Should I use the form many times?
No. Send one clear appeal.
What if my number is banned?
It may be tied to the account. Tell us.
Do I need to share my Snapchat password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a locked or banned Snapchat account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.